Office Administrator

1 week ago

Gold Coast, Queensland, Australia Aero Defence Full time $60,000 - $80,000 per year
Company Overview

Aero Defence Pty Ltd is proud to be one of Australia's trusted partners in the aerospace and defence industry. With a reputation built on reliability and excellence, we continue to grow rapidly and are looking for a motivated, enthusiastic individual to join our team as an Office Administrator / Customer Service Representative.

This is your chance to be part of a supportive team culture, enjoy real opportunities for career growth, and make an impact within a dynamic and successful business.

Position Overview

We are on the lookout for a highly organised, proactive, and customer-focused professional who thrives in a fast-paced environment. As the Office Administrator / Customer Service Representative, you'll play a key role in keeping our operations running smoothly while delivering exceptional service to our valued clients.

If you enjoy problem-solving, love being the "go-to" person, and take pride in ensuring every customer has a positive experience, then this is the role for you

Key Responsibilities
  • Be the friendly first point of contact for clients and visitors, handling enquiries with professionalism and care.
  • Answer, direct, and manage phone calls while taking clear and accurate messages.
  • Process email and website orders promptly and accurately.
  • Keep customers updated on product and order status, ensuring communication is always timely and clear.
  • Resolve issues with a positive, solutions-focused approach.
  • Support the team with administrative tasks and assist on projects as needed.
  • Work collaboratively across departments to keep everything running seamlessly.
Qualifications
  • Experience in administration or customer service (aerospace or defence industry experience is a bonus, not a must).
  • Confident using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • SAP Business One knowledge (desirable, but not essential).
  • Excellent communication skills – both written and verbal.
  • Strong organisational skills with the ability to juggle multiple priorities.
  • Attention to detail and a knack for solving problems.
  • A proactive, team-oriented attitude with a focus on delivering great customer experiences.
What We Offer
  • Competitive salary package.
  • Genuine opportunities for professional growth and development.
  • A supportive, fun, and fast-moving team environment.
  • A company culture that values people, collaboration, and success.
How to Apply

If you're excited to bring your skills and energy to a leading aerospace and defence distributor, we'd love to hear from you

Please apply by uploading your resume and a cover letter telling us why you're the perfect fit for this role.

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