Admin Manager

Join Our Team as an Admin Manager

Are you a proactive, customer-focused professional with strong leadership skills? We are seeking an Admin Manager to oversee administrative functions with a primary emphasis on delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy building positive relationships, this is the perfect opportunity for you

About Us:

At Clearworld, we pride ourselves on providing high-quality cleaning solutions to a diverse range of clients, including government and commercial sectors. Our success depends on efficient operations and outstanding customer support — and we need a dedicated Admin Manager to help us excel.

Role Overview:

As Admin Manager, your main responsibility will be to ensure all customer interactions are handled professionally, promptly, and courteously. You will oversee administrative processes, support client inquiries, and lead a team to maintain excellent service standards.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries via phone, email, and in person.
• Manage and oversee administrative staff to ensure smooth daily operations.
• Handle client onboarding, contract management, and service scheduling.
• Develop and implement customer service policies and procedures to enhance client satisfaction.
• Coordinate communication between clients and internal teams to ensure service delivery meets expectations.
• Monitor customer feedback and address issues or complaints efficiently.
• Support the sales team with administrative tasks related to client accounts.
• Maintain accurate records of client interactions, service requests, and feedback.
• Provide leadership, training, and motivation to the administrative team.

Qualifications & Skills:

• Proven experience in administrative management or customer service leadership.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Exceptional problem-solving skills with a customer-centric approach.
• Ability to handle multiple priorities and remain calm under pressure.
• Proficiency with Microsoft Office and customer management software.
• High level of professionalism, patience, and empathy.

Preferred Qualifications:

• Previous experience in the cleaning, facilities management, or service industry.
• Knowledge of CRM systems and office management tools.
• Leadership experience with a focus on customer service excellence.

Why Work With Us:

Join a reputable company committed to quality, teamwork, and customer satisfaction. We offer a supportive environment where your leadership can make a real impact.

Next Steps:

Interested candidates are encouraged to submit resume and a cover letter highlighting customer service experience and leadership skills.

Note: Only shortlisted applicants will be contacted.

Job Types: Full-time, Permanent

Pay: $73,587.43 – $162,319.85 per year

Language:

• English (Required)

Licence/Certification:

• Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Location:

• Kilsyth VIC 3137 (Required)

Work Location: In person