External Claims Adjuster

• Competitive salary + opportunity for annual performance bonus + car allowance
• Hybrid working arrangements + field-based opportunity
• Work for a great company, leader and team

About the Opportunity

Joining the Geelong team as an experienced Loss Adjuster, you will become an integral part of our strong team, that will ultimately assist in restoring our customers' lives, where they've faced loss or damage to their properties.

You will be a self-starter and will be confident in completing site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer.

Whilst this role would suit someone who has a loss adjusting/claims background, we are open to hearing from you if you are a tradesperson, have a property management background or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.

Benefits include a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.

About You

You will be calm and confident operator, that will:

• Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients
• Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey
• Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely
• Have a growth mindset that values continuous learning and absorbs new information and change with ease
• Be resilient and focused on achieving positive outcomes for your key stakeholders

Key Requirements

• Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients
• Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
• Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
• Previous experience as a Loss Adjuster (desirable, however if you possess similar skills in similar service industry, this will be highly regarded)
• Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
• Trade qualifications would be advantageous 
• Current and valid driver's licence 

About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation:

• Loss adjusting – property, major and complex loss, catastrophe response 
• Third party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit 

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.