General Manager of Operations

6 hours ago

Mascot New South Wales, Australia Servco Full time $120,000 - $250,000 per year

At Servco, we're not just another trades and facilities group — we're building a smarter, faster, and more professional future for the industry. Operating nation wide, our mission is simple: Professionalise the Trades. With a brand-new Mascot HQ, rapid national expansion, and over 100 vehicles on the road (and growing fast), we're scaling aggressively — and we're looking for an elite operator to lead the engine room.

As General Manager – Operations, you'll be the primary driver of service delivery excellence, operational profitability, customer satisfaction, quality assurance, and field productivity. Your leadership directly impacts revenue conversion, profitable execution, fleet readiness, and customer outcomes.

The Opportunity

This is a career-defining platform role for an operations leader ready to build a world-class field service organisation. You'll design and optimise the end-to-end model that powers Australia's fastest-growing trade services network, scaling our field force to 1,000 technicians over 3 years.

What You'll Lead

  • Technician operations (sales support, customer sales, installation teams)
  • Fleet, vehicles, equipment & supplies
  • Quality, safety & compliance adherence
  • Operational administration performance
  • Customer ratings, timeliness & compliant delivery

You'll also work cross-functionally with Growth, Service, and corporate executives to create a cohesive operational engine.

What You'll Build & Own

  • A scalable managerial hierarchy within Operations
  • Field productivity and utilisation uplift
  • Standardised processes across all trades & geographies
  • Automation & technology adoption
  • Fleet optimisation and cost control
  • High-integrity compliance systems
  • Exceptional customer outcomes

About You

You are a structured, decisive, and disciplined operator who thrives on complexity. You love precision, repeatability, and building systems that scale. You're data-driven, safety-minded, and process-obsessed — with a bias for measurable improvement in speed, cost, and quality.

Experience We're Looking For

  • 10+ years senior operations leadership
  • Multi-site, field-based, industrial, or military background
  • Managed operational teams of 200–2,000 staff
  • Deep experience in lean, logistics, and supply chain
  • Demonstrated success implementing operational technology
  • Proven ability to scale teams rapidly

Why Servco

  • Executive authority to redesign a national operation
  • Career scale few organisations can offer
  • Brand momentum and industry disruption
  • Room to build something enduring
  • Backing from a high-growth, tech-enabled group

Ready to Build the Southern Hemisphere's Most Professional Field-Service Operation?

If you want to leave fingerprints on a national transformation of the trades industry — we want to hear from you.

Apply now with a CV and short summary of your operational leadership achievements.

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