Customer Service Officer

2 days ago

Welshpool, Australia CSR Full time $50,000 - $80,000 per year

Customer Service & Sales Support - Welshpool

  • Permanent Full -Time role
  • Attractive Salary package
  • Training will be provided
  • Join a diverse and inclusive team

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,and life stage.

About the role

The Customer Service & Sales Support is a full-time position based in Welshpool, WA. Reporting to the Customer Service Team Leader, you will assist our team in providing an excellent customer experience every time

In this role you will:

  • Provide excellent customer service by phone, email and sometimes in person
  • Process orders promptly and accurately.
  • Provide sales and support using your product knowledge.
  • Keep customers updated and informing them of order updates.
  • Understand and comply with Chain of Responsibility laws for configuration of orders and transport.
  • Other general administration as required.

Your hours of work: Monday to Friday between 8:00am-4:00pm.

What you bring to the role

  • Have enthusiasm with exceptional communication skills.

  • Strong attention to detail with accurate data entry skills, SAP experience desirable

  • Be passionate about customer service with suitable experience to match.

  • Willingness to learn.
What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

  • Attractive salary and benefits, including access to exclusive discounts and offers.
  • Supportive and collaborative culture fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
  • Care and wellbeing offer paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
  • Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How to Apply:

Just click on the Apply for this job button.

We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you

To find out more about us, visit

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.

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