Onboarding Specialist

2 days ago

Melbourne, Victoria, Australia EatClub Full time $60,000 - $100,000 per year

Join the Food Tech Revolution at EatClub
Onboarding Specialist- Melbourne
$80,000 + Super
About EatClub
EatClub is a fast-growing tech company backed by legendary chef Marco Pierre White. We're on a mission to help restaurants unlock hidden revenue through dynamic pricing while connecting over 2 million diners with exclusive last-minute dining deals.

With thousands of venues across Australia and our recent expansion into the UK, now's the time to join our journey.

Read More About Us
AFR Feature:
Broadsheet Article:
The Role
As an Onboarding Specialist, you'll be the first point of contact for newly signed restaurant partners—making sure each venue is launch-ready: operationally, technically, and confidently.

Sitting between our Sales and Account Management teams, you'll deliver a smooth and structured onboarding experience that sets our partners up for long-term success.

What You'll Be Doing

  • Run onboarding calls to walk new venues through platform operations (Partner Portal, deal scheduling, redemptions, reporting).
  • Educate venues on how EatClub's revenue flow and settlement process works.
  • Check technical readiness: tablet setup, login access, menu/images, test redemptions.
  • Troubleshoot early issues and escalate blockers to ensure a smooth go-live.
  • Document and hand over venue details to Account Managers for a seamless transition.
  • Champion onboarding improvements to help us scale efficiently.

About You

  • Clear, confident communicator—especially over the phone.
  • Organised and proactive with sharp attention to detail.
  • Enjoy helping others succeed and comfortable walking partners through new tech.
  • Thrive in fast-paced, high-growth environments.

What You Bring

  • 1–2 years in onboarding, implementation, customer success, hospitality tech, or operations.
  • Experience working with hospitality operators, venue managers, or small business owners.
  • Familiarity with CRM/workflow tools (HubSpot, Slack, Google Workspace).
  • Bonus: basic understanding of POS systems or food delivery platforms.

Why Join EatClub

  • Help launch iconic venues across Australia.
  • Join a passionate, food-obsessed team on a global mission.
  • Hybrid working with autonomy and flexibility.
  • Fun culture with regular team events, tastings & EatClub perks.

Apply now and help us revolutionise the way people dine.

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