Junior Implementation Specialist

2 days ago

Melbourne, Victoria, Australia Zeller Full time $90,000 - $120,000 per year

About Zeller

At Zeller, we're champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we're hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a supportive and high performing team to inspire change in the outdated banking solutions. If you are passionate about innovation, thrive in dynamic environments, embrace new possibilities, hate bureaucracy, and can't think of anything more exciting than evolving the status-quo, then read on to learn more.

Implementation Specialists manage the post-closing stages of the sales funnel, ensuring that our merchants have a beautiful, seamless experience from deal closed, to account activation, onboarding and implementation of Zeller within their business.

You'll build a deep knowledge of product to project-manage the onboarding stage of the sales process, and ensure that documentation of feature requests within the merchant's account with Zeller is accurate to inform future product development and updates that may enhance their experience.

A Zeller Implementation Specialist is a customer-facing role that involves a mix of both remote (virtual, phone) and in-person interactions with merchants, as well as some additional administrative responsibilities.

To be successful in this role, you will consistently (1) deliver an amazing onboarding experience for a Zeller merchant, (2) accelerate the post-deal won sales cycle to get our merchants up and running and transacting with Zeller as quickly as possible, (3) aid retention and product understanding by specialising in onboarding and training of merchants, and (4) continually drive efficiency in the implementation process that shorten the time to first transaction.

Like the rest of the team, you'll benefit from

A competitive salary package, including equity from an early stage;

A balanced, progressive, and supportive work environment;

Excellent parental leave and other leave entitlements;

A fantastic office environment;

Endless learning and development opportunities;

Plenty of fun and social opportunities - we love to come together as a team;

An ability to influence and shape the future of Zeller as our company scales both domestically and globally;

Being part of one of Australia's most exciting scale-ups.

At Zeller, we celebrate diverse perspectives and experiences, and strongly encourage people of all backgrounds and identities to apply to join our team.

We want you to be able to show up at your best during the recruitment process. Please, let us know if you require any accommodations during your interview process with us.

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