Relationship Manager

About Us

Kalon Meraki and Ability in Disability are passionate, values-driven organisations supporting individuals and families to live meaningful, empowered lives. Together, we provide in-home support, coordination services, and innovative respite through Myka Place — a home-like sanctuary designed for children and families navigating disability.

We are now seeking an experienced Business Relationship Manager to strengthen referral pathways, grow our community presence, and lead the development of partnerships that will bring projects like Myka Place to life.

The Role

As the Business Relationship Manager, you will be the face of our organisations across the community, driving growth while staying true to our values of care, respect, and innovation. This is a dynamic, relationship-focused role for someone who thrives in networking, strategy, and client engagement.

Key Responsibilities

Business Development & Community Engagement

• Build strong referral networks with LACs, Support Coordinators, healthcare professionals, and community organisations.
• Identify and pursue new business opportunities to expand services and build sustainable projects such as Myka Place.
• Represent our brand at expos, industry events, and networking opportunities, showcasing our unique values and services.
• Collaborate on marketing and referral initiatives to increase awareness and visibility.

Client Onboarding & Service Coordination

• Oversee the client intake process, ensuring a seamless and positive experience from enquiry to service delivery.
• Guide families through service options, NDIS pathways, and expectations with compassion and clarity.
• Ensure effective handover to operational teams, supporting long-term engagement.

Relationship Management & Retention

• Act as the key contact for new clients during early service delivery, ensuring high satisfaction and trust.
• Nurture long-term relationships with clients, families, and key stakeholders.
• Proactively address feedback to support continuous improvement and client loyalty.

NDIS Compliance & Quality Oversight

• Ensure all business development, onboarding, and service coordination activities align with NDIS Quality & Safeguards Commission standards.
• Maintain and monitor compliance with NDIS Practice Standards, policies, and procedures.
• Work with leadership to implement continuous improvement initiatives that strengthen service delivery and organisational compliance.

Skills & Experience

• Proven experience in business development, client acquisition, or intake roles within disability, aged care, or community services.
• Minimum 5+ years in a client-focused role with demonstrated results.
• Strong relationships with, or ability to build rapport with, support coordinators, hospitals, GPs, allied health providers, and community groups.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to work autonomously, showing initiative and sound judgement.
• Knowledge of NDIS compliance frameworks and previous experience overseeing NDIS quality systems (highly regarded).
• Experience with NDIS participant pathways and/or hospital-to-community transitions (preferred).
• CRM or care management system experience (desirable).
• Current driver's licence and willingness to travel across the community.

Why Join Us?

• Play a pivotal role in bringing innovative projects like Myka Place to life.
• Be part of a supportive, forward-thinking organisation that values creativity and heart-led service.
• Help shape and uphold an NDIS-compliant service model that makes a lasting impact.
• Competitive salary package with growth opportunities.

How to Apply

If you're ready to make a difference by connecting people, services, and communities, we'd love to hear from you. Apply with your resume and a cover letter telling us why you're the perfect fit for this role.