NDIS Claiming and Payroll Officer

Who are we?

Collective Hope Community Services Ltd supports people with psychosocial disabilities in supported living accommodation. We provide NDIS participants with individual support needs with a range of supported accommodation options. With a team of qualified and dedicated staff throughout the Metropolitan areas of WA.

We are an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, and people with lived experience of mental health.

About the Role:

We currently have a dual role opportunity for a 0.4 FTE NDIS Claiming and Payroll Officer to join the Finance team at Collective Hope Community Services Ltd. This position plays a key role in assisting the financial operations related to the National Disability Insurance Scheme (NDIS), ensuring accuracy, timeliness, and compliance in all claim and reconciliation activities.

The role supports internal stakeholders by assisting the team to ensure that NDIS claims are processed efficiently, payment reconciliations are accurate, and financial data is clearly reported. You will work closely with the Accounts Payroll team, the broader Finance department, and operational staff to ensure that all NDIS-related financial processes align with organisational and regulatory requirements.

Key Responsibilities:

• Review weekly timesheets and generate NDIS claim values per employee in line with signed Service Agreements
• Create, process, and lodge weekly NDIS claims/invoices, including reconciliations for all supported employees
• Reconcile Agency-managed claims against NDIS Remittance Advice
• Investigate and resolve claim anomalies in collaboration with relevant stakeholders promptly
• Assist with handling high-volume transactions while ensuring deadlines are met and strong employer relationships are maintained.
• Assist with end-to-end payroll in accordance with relevant legislation, awards, and company policies.
• Assist accounts payable and receivable functions, including invoice processing, reconciliations, remittances and reporting.
• Assist with the preparation of financial statements, budgets, and compliance reporting.
• Maintain organised filing systems and carry out other duties as required

Selection Criteria

We are looking for someone with:

• Diploma or Certificate in Accounting/Payroll/Finance or equivalent experience
• 2 years' experience in Accounting/Payroll/Finance
• Certificate in or proven experience in working with Xero.
• Proven excellence in verbal and written communication
• A positive demeanour and resilience in working with challenges
• Strong alignment to the Collective Hope mission, vision and values

What's in it for you

We are a professional and dynamic team. You will be working in a positive and supportive environment with staff who live by Collective Hope's values of hope, compassion, integrity and transparency, and have a strong commitment to meeting community needs.

We offer our employees benefits including:

• Access to an Employee Assistance Program
• Extra tax savings with NFP Salary Packaging available.
• Positive team environment with opportunities to train and grow under qualified, experienced personnel

The successful candidate will also have, or be willing to obtain as a condition of employment

• Right to Work in Australia
• Current NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate
• NDIS New Worker Induction Module Certificate
• Current Driver's Licence
• First Aid Certificate
• Covid-19 Vaccination Status

Please Note: This is a 0.4 FTE position working on Monday or (Tuesday on public holidays) and Friday

Applications close on 30th September 2025

Advertiser has the right to close applications prior to the closing date. Only shortlisted candidates will be contacted.

If you have any queries please call or email