Conference & Events Coordinator -
15 hours ago
Conference & Events Coordinator
Holiday Inn & Suites Geelong
At Holiday Inn & Suites Geelong we're all about making every event memorable. From intimate meetings to larger celebrations, our Conference & Events team ensures a seamless experience for every guest. We're looking for a passionate Conference & Events Coordinator to join our team and help bring events to life.
About the Role
As Conference & Events Coordinator, you'll be the main point of contact for clients from the first enquiry through to post-event follow-up. You'll manage the planning, coordination, and delivery of a variety of events, making sure every detail runs smoothly. With your organisational flair, communication skills, and genuine care for people, you'll create unforgettable experiences and strengthen long-term client relationships.
What You'll Do
- Coordinate the end-to-end process of meetings, conferences, and events, from planning to on-site delivery.
- Work with clients to tailor event details including room set-up, catering, AV, and flow to maximise impact.
- Build strong relationships with clients, acting as a trusted advisor and brand ambassador.
- Manage the sales process: respond to enquiries, prepare quotes, contracts, BEOs, and track payments.
- CSA Compliance
- Promote upselling opportunities like premium catering, AV packages, and décor enhancements.
- Liaise with hotel teams including F&B, kitchen, housekeeping, and front office to ensure smooth execution of every function.
- Conduct pre- and post-event meetings to identify improvements and ensure guest satisfaction.
- Support proactive sales opportunities and encourage repeat bookings.
- Ensure all events align with brand standards, guest safety, and environmental responsibility.
What We're Looking For
- Previous experience in events, sales, or hospitality.
- Experience with Delphi preferable.
- Strong organisational skills and attention to detail.
- Excellent communication and relationship-building abilities.
- Ability to stay calm under pressure and manage multiple priorities.
- A client-focused approach with a passion for delivering exceptional service.
What We Offer
At IHG, we give you room to belong. You'll join a supportive team that celebrates individuality, works better together, and delivers True Hospitality for Good. Along with career growth and training opportunities, you'll enjoy IHG's great employee benefits and worldwide hotel discounts.
Join us at Holiday Inn & Suites Geelong and help us create experiences that guests remember long after their event ends.
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