Customer Experience Advisor

2 days ago

Southport, Australia Mazda Full time

**Be part of a growing Dealership**:

- ** Join a group that continues to grow and expand in the Auto industry**:

- ** Ongoing development and mentoring both in house**

Join **Southport Mazda** and become an important member of our professional and friendly team. Experience our world standard facilities, on-going training, great team spirit, plus amazing lifestyle. Be part of a company large enough to reward ability and personal enough to care.

We are now looking for enthusiastic, customer-focused individual to join our Service Department and help us continue to deliver exceptional service to our valued customers.

Are you someone who thrives in creating memorable experiences? Do you have a passion for customer service and a natural ability to greet customers with a wow factor? Want to be part of a friendly, supportive team? If you're enthusiastic, dedicated, and ready to go the extra mile for both customers and teammates, we want you to join our team

**About the position**:

- Ensure every Mazda experience is memorable, and our customer experience is maximised
- First point of contact for our customers, ensuring every interaction is positive, engaging, and leaves a lasting impression
- Meet and greet customers on the driveway
- Calling customers to ensure they received an exceptional experience
- Problem solve any issues or direct to the relevant person

**About you**:

- Strong understanding of how to deliver the Ultimate Customer Experience (UCX)
- 2 years customer service experience, ideally in an automotive or service-oriented industry where you’ve demonstrated your ability to handle calls with energy, empathy, and professionalism. Going above and beyond to meet customer needs and exceed expectations is second nature to you
- Strong communication skills, both verbal and written, with an ability to engage with a wide range of customers
- Excellent problem-solving abilities, especially in addressing customer concerns and feedback
- Strong attention to detail, ensuring customer interactions are smooth, efficient, and impactful
- Ability to work well within a team, collaborating effectively with Service Advisors and management. You’ll be part of a fun, dynamic team, and we need someone who is ready to collaborate, contribute, and support their colleagues to ensure our customers receive the best service possible
- An enthusiastic, warm, and friendly demeanour—whether you're picking up the phone or greeting someone in person, we want you to always bring that wow factor
- Your “can-do” attitude and work ethic will ensure that you're a standout in our team

**Benefits**:

- A company culture focused on creating amazing experiences for both customers and staff
- Free Titans tickets for home games
- Quarterly and annual awards and recognition for high achievers
- Discounted Bupa Private Health Insurance
- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships

  • Customer Experience Advisor

    2 weeks ago

    Southport, Queensland, Australia The BUSY Group Full time $60,000 - $90,000 per year

    Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.About The BUSY Group…The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner.  With multiple business entities operating across 100+ locations Australia-wide and...

  • Service Advisor

    1 week ago

    Southport, Australia Mazda Full time

    **Interested in a Monday - Friday 4 day week roster**: - ** Are you a natural at customer service**: - ** Guaranteed weekly base earnings plus healthy commissions and a car on offer** We are currently recruiting for a **Service Advisor **to join the team at **Southport Mazda.** **What the role entails**: - Providing the ultimate customer service...

  • Service Advisor

    2 weeks ago

    Southport, Australia Frizelle Sunshine Automotive Full time

    **Join a company with dealerships across QLD, NSW, VIC**: - ** Enjoy access to staff benefits including discounts on parts and servicing**: - ** Guaranteed weekly base earnings plus healthy commissions and a car on offer** Join **Frizelle Sunshine Automotive**, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We...

  • Service Advisor

    2 weeks ago

    Southport, Australia Frizelle Sunshine Automotive Full time

    **Interested in a Monday - Friday 4 day week roster**: - ** Are you a natural at customer service**: - ** Guaranteed weekly base earnings plus healthy commissions and a car on offer** **Frizelle Sunshine Automotive** is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across...

  • Service Advisor

    2 weeks ago

    Southport, Australia Frizelle Sunshine Automotive Full time

    **Interested in a Monday - Friday 4 day week roster**: - ** Are you a natural at customer service**: - ** Guaranteed weekly base earnings plus healthy commissions and a car on offer** **Frizelle Sunshine Automotive** is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across...

  • Automotive Service Advisor

    7 days ago

    Southport, Australia Automotive Talent Full time

    Top Tier remuneration structure - Monday to Friday only - Premium/Luxury Dealership **Position: Service Advisor** **Location: Gold Coast, Queensland** **Employment Type: Full-time** **Remuneration: $75,000 base + Incentives (top performing advisors earning > $120,000 + Super** **Client Overview**: Our client is a leading luxury car dealership known for its...

  • Service Advisor Ferrari

    2 weeks ago

    Southport, Australia Frizelle Sunshine Automotive Full time

    **Interested in a Monday - Friday 4 day week roster**: - ** Are you a natural at customer service**: - ** Guaranteed weekly base earnings + healthy commissions and a company car on offer** **Frizelle Sunshine Automotive** is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded...

  • Jobs Advisor

    2 days ago

    Southport, Australia Enterprise & Training Company Limited Full time

    Full Time - Fixed Term Contract (Parental Leave Cover) - Location - Southport - Above Award salary with salary packaging options - Help make a positive impact on peoples' lives! **About Us** **Enterprise & Training Company Limited (ETC)** is a leading not for profit provider in employment, training and business services, operating for over 35 years with a...

  • Service Advisor

    7 days ago

    Southport, Queensland, Australia NetYourJob Full time $90,000 - $120,000 per year

    Southport, Full Time, AutomotivePlease Quote Reference Number 13880- Customer focused Automotive Service Advisor- Highly competitive package based on exp. & qualifications- Experience preferred but not necessaryA very rare opportunity exists for a Service Advisor to join our team at Porsche Centre Gold Coast in Southport.As Porsche Centre Gold Coast...

  • Business Advisor

    2 weeks ago

    Southport, Australia Enterprise & Training Company Limited Full time

    Do you want to work for an organisation with a positive work culture where you will be part of a team supporting and inspiring you to achieve your best? Do you want to use your experience in running a small business to help others and be rewarded with more than just your pay? At **Enterprise & Training Company (ETC)** we take care of our people and offer...