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Client Service Associate

2 weeks ago

Brisbane, Queensland, Australia Computershare Full time $80,000 - $120,000 per year

Location: Brisbane, Australia 

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. You'll have the opportunity to work across a broad client portfolio, develop industry-based skills, and gain exposure to a variety of projects and business functions. Find out more at
 

We give you a world of potential

We are currently recruiting for a Client Service Associate to join our Issuer Services team. Issuer Services is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders.

A role you will love

The role holder will be responsible for providing administrative support to internal and external clients, helping to ensure our clients are receiving customer service at the highest standard by delivering quality output, excellent relationships and proactive service, whilst contributing to an efficient, engaged and high performing team. 

Some of your key responsibilities will include:  

  • Meeting the service requirements of clients, relationship managers (RM), and management efficiently while maintaining positive relationships with all stakeholders. The CSA uses effective communication and client knowledge to engage stakeholders, serves as the primary contact in the RM's absence, ensures commitments are met, and builds confidence with clients and RMs.
  • Minimising risk by upholding policies and procedures, reviewing current processes, participating in User Acceptance Testing (UAT), and implementing changes through a consensus approach. Key responsibilities include prioritising and executing work to minimise risk, identifying and highlighting potential concerns, investigating and reporting errors, ensuring compliance, updating systems, assisting in training, and managing time effectively. 
  • Fostering a positive work environment by supporting team members, participating in meetings and activities, volunteering for tasks and projects, staying updated on products and services, undertaking departmental projects, engaging in self-development and training, assisting other business units, taking on product champion roles, and contributing to national projects and phone conferences.

We value work-life balance and strive to maintain it throughout the year. However, during peak periods, this role may require reasonable overtime to support our team and complete project deliverables.

What will you bring to the role?   

We are looking for someone with a real passion for details that would also enjoy building relationships with the client as well as the team.

Other key skills required for the role include:

  • High level of attention to detail
  • Ability to work both independently and within a team
  • Ability to follow procedures and recommend changes when improvements are identified
  • Strong PC skills with a high level of familiarity with MS Office products
  • Possess and display a positive, enthusiastic attitude & strong work ethic
  • A team player who is proactive, adaptable, and eager to learn
  • Excellent verbal and written communication
  • Possess the ability to work well under pressure, maintaining professionalism and focus on quality

Rewards designed for you  

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.  

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit  

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