Client Service Associate

3 weeks ago

Brisbane, Queensland, Australia Computershare Australia Full time

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Location: Brisbane, Australia

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. You'll have the opportunity to work across a broad client portfolio, develop industry-based skills, and gain exposure to a variety of projects and business functions. Find out more at computershare.com/flex.

Job Description

Location: Brisbane, Australia

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. You'll have the opportunity to work across a broad client portfolio, develop industry-based skills, and gain exposure to a variety of projects and business functions. Find out more at computershare.com/flex.

We give you a world of potential

We are currently recruiting for a Client Service Associate to join our Issuer Services team. Issuer Services is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders.

A role you will love

The role holder will be responsible for providing administrative support to internal and external clients, helping to ensure our clients are receiving customer service at the highest standard by delivering quality output, excellent relationships and proactive service, whilst contributing to an efficient, engaged and high performing team.

Some of your key responsibilities will include:

  • Meeting the service requirements of clients, relationship managers (RM), and management efficiently while maintaining positive relationships with all stakeholders. The CSA uses effective communication and client knowledge to engage stakeholders, serves as the primary contact in the RM's absence, ensures commitments are met, and builds confidence with clients and RMs.
  • Minimising risk by upholding policies and procedures, reviewing current processes, participating in User Acceptance Testing (UAT), and implementing changes through a consensus approach. Key responsibilities include prioritising and executing work to minimise risk, identifying and highlighting potential concerns, investigating and reporting errors, ensuring compliance, updating systems, assisting in training, and managing time effectively.
  • Fostering a positive work environment by supporting team members, participating in meetings and activities, volunteering for tasks and projects, staying updated on products and services, undertaking departmental projects, engaging in self-development and training, assisting other business units, taking on product champion roles, and contributing to national projects and phone conferences.

We value work-life balance and strive to maintain it throughout the year. However, during peak periods, this role may require reasonable overtime to support our team and complete project deliverables.

What will you bring to the role?

We are looking for someone with a real passion for details that would also enjoy building relationships with the client as well as the team.

Other Key Skills Required For The Role Include
  • High level of attention to detail
  • Ability to work both independently and within a team
  • Ability to follow procedures and recommend changes when improvements are identified
  • Strong PC skills with a high level of familiarity with MS Office products
  • Possess and display a positive, enthusiastic attitude & strong work ethic
  • A team player who is proactive, adaptable, and eager to learn
  • Excellent verbal and written communication
  • Possess the ability to work well under pressure, maintaining professionalism and focus on quality

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther

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