Client Services Senior Associe

We are AUSIEX. With over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we're AUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we've used our deep, local expertise to deliver solutions that seamlessly connect our clients to markets. We are powered by Nomura Research Institute (NRI), a global leader in technology and operations services. We're infusing NRI's proven technology capability and tradition of innovation, with our trusted trading solutions and local market expertise. In 2025, we expanded our group by welcoming FIIG Securities, a respected Australian fixed income specialist with over 25 years of experience. FIIG Securities manages billions under advice and serves 6,000 private clients, providing investors with access to expert insights and investment opportunities across the fixed income asset class. Their focus on delivering consistent, reliable income and capital stability perfectly complements our service offering.

See yourself in our team

The Fixed Income division provide investors with access to fixed income investment opportunities supported by our expertise in delivering both quality service and excellent outcomes. Our team put the client at the centre of everything we do. We're in the business of creating secure and rewarding financial futures for our clients by providing them with direct access to and ownership of fixed income and easy management of cash deposits. We have a track record of being a leading arranger of debt financing for Australian corporates. We are passionate and committed to helping Australians secure their financial future by providing direct access to bonds.

The Client Services Senior Associate has crucially important responsibilities of FIIG's day to day operations. Reporting to the Team Leader Client Services this role supports the wider FIIG team by supporting the client care and onboarding functions for the business. This role is well suited to a reliable and eager professional who can consistently meet a service level agreement. This role is suitable someone who is looking to expand their skills in the intermediary back office functions in a complex financial services business. While this position has clearly defined responsibilities the purpose of the role is to support the Client Services team, this means that a successful candidate will be able to complete their defined tasks but shouldn't hesitate to support the wider team. Being a team player and having a "can-do" attitude will make all the difference to succeeding in this role.

• Complete the on-boarding process for new clients, counterparties and intermediaries
  
• Perform AML/CTF checks and KYC due diligence
  
• Assist with security and client static data maintenance
  
• Ensure sign-off and control around all static data changes with relevant approvals
  
• Prepare and distribute client documentation and take ownership of client queries
  
• Answer client queries on the phone and on emails by monitoring the team email inbox
  
• Assist with the development and maintenance of standard processes across the team
  
• Coordinate seminars, training events and ad hoc tasks where required
  
• Guide and mentor junior team members to build their knowledge and capability
  

• 2-5 years relevant experience in financial services (preferably banking) or client services.
  
• Tertiary degree in business or other associated disciplines
  
• Enthusiasm and a helpful attitude
  
• Comfort with autonomy and new tasks
  
• An interest in learning new tasks and skills
  
• MS Office (Excel, Word, PowerPoint)
  
• Excellent people skills, with a willingness to exceed client expectations.
  
• Demonstrate initiative and problem-solving skills
  
• High level of attention to detail
  
• Ability to handle high paced environment while delivering a high level of output at exceptional quality.
  
• Intermediate to Advanced computer literacy in MS Office and CRM solutions
  

• Excellent verbal and written communication.
  
• Planning, organising and able to meet deadlines.
  
• Results/quality focused.
  
• Flexibility/adaptability.
  
• Initiative and independence.
  

We want to help grow your skills and develop your career with us If this sounds like you – apply today

Inclusion and diversity are part of who we are. Together, we continue to build an inclusive culture that enables, values and celebrates the diverse opinions of our employees.

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