Customer Experience

2 days ago

Pakenham, Victoria, Australia The Wolves Den Full time $60,000 - $100,000 per year
Customer Experience & Sales Closer

Join The Wolves Den - Where Passion Meets Purpose

Are you a natural closer who thrives on creating an unforgettable client experience?

Do you love the buzz of consults, hitting targets, and seeing your work directly fill the books?

The Wolves Den Tattoo Studio is looking for a full-time legend to step into a hybrid Closer + CX (customer experience) role. This is a sales-driven, client-facing position where 80% of your time is spent running consults, securing bookings, and enhancing the client journey. For the right person, there's also the opportunity to expand into laser and piercing training, but the core of this role is closing and CX.


Why The Wolves Den?

We're more than a tattoo studio. We create freedom:

  • For clients to express themselves through body art.
  • For our team to achieve creative and financial growth.
  • For children in Southeast Asia, through our ongoing donations to the fight against child sex trafficking.

Our studio is the highest-rated in Melbourne's South East, offering tattoos, laser removal, piercings, product and merch but what sets us apart is our people. That's where you come in.


Your Role: Closing & Client Experience
  • Run Consults (Main Gig): Own tattoo, laser, and piercing consults. Handle objections, prize the artist/studio, and secure deposits with confidence.
  • Protect the Client Journey: Manage comms, reminders, and rebookings so every client shows up and feels valued.
  • Sales That Stick: Upsell services and aftercare with integrity, ensuring clients leave excited and cared for.
  • Pipeline Pro: Keep the CRM spotless, follow up leads fast, and track performance daily.
  • Studio Support: Keep the day flowing, front-of-house vibes, payments, review requests.

80% of your focus is consults, bookings, and Customer experience. The remaining 20%? Optional growth into tech (laser/piercing), and other projects if you're hungry for it.


Hours & Availability
  • Full-Time Role: 5 Shifts / Week
  • Days: Tuesday, Thursday, Friday, Saturday & Sunday
  • Hours: 9am – 5pm
  • Must be available for public holiday shift rotation. (approximately 2-3 p/yr)

What We're Looking For
  • 2+ years in sales, admin, hospitality, or client-facing roles.
  • A confident closer who loves consults, booking clients, and smashing sales targets.
  • Experience with CRMs or booking systems.
  • Strong communication skills: in-person, over the phone, and online.
  • A detail-driven multitasker who thrives under pressure.
  • Passion for delivering a premium client experience.
  • Reliable, team-focused, and hungry to grow.
  • Experience working in a fast-paced, client-facing environment (hospitality, retail, beauty, or similar). You thrive under pressure and keep your cool while multitasking without dropping the ball.

Success Looks Like
  • Consult Close Rate: ≥ 75%
  • Daily Revenue Closed: $8K+ (studio-wide contribution)
  • Rebooking Rate: ≥ 60%
  • Client Satisfaction: ≥ 90% (studio-wide contribution)

What You'll Get
  • Career progression tied to hitting clear KPIs.
  • Full training in laser and piercing if you choose to expand.
  • A supportive, purpose-driven team culture.
  • A role where your sales drive fuels impact, not just profit.

Our Core Values
  • We practice open & honest communication.
  • We celebrate our wins and have fun.
  • We keep things simple and work smarter, not harder.
  • We win or we learn.
  • We strive for continuous improvement.
  • We create an excellent client experience.

How to Apply

Simply apply via Seek, include your resume and a cover letter.

Applications close Saturday, November 1st at 5pm

Join The Pack. Make Your Mark.

The Wolves Den Tattoo Studio - Where Passion Meets Purpose

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