Customer Experience

9 hours ago

Pakenham, Victoria, Australia The Wolves Den Full time $60,000 - $100,000 per year
Customer Experience & Sales Closer

Join The Wolves Den - Where Passion Meets Purpose

Are you a natural closer who thrives on creating an unforgettable client experience?

Do you love the buzz of consults, hitting targets, and seeing your work directly fill the books?

The Wolves Den Tattoo Studio is looking for a full-time legend to step into a hybrid Closer + CX (customer experience) role. This is a sales-driven, client-facing position where 80% of your time is spent running consults, securing bookings, and enhancing the client journey. For the right person, there's also the opportunity to expand into laser and piercing training, but the core of this role is closing and CX.


Why The Wolves Den?

We're more than a tattoo studio. We create freedom:

  • For clients to express themselves through body art.
  • For our team to achieve creative and financial growth.
  • For children in Southeast Asia, through our ongoing donations to the fight against child sex trafficking.

Our studio is the highest-rated in Melbourne's South East, offering tattoos, laser removal, piercings, product and merch but what sets us apart is our people. That's where you come in.


Your Role: Closing & Client Experience
  • Run Consults (Main Gig): Own tattoo, laser, and piercing consults. Handle objections, prize the artist/studio, and secure deposits with confidence.
  • Protect the Client Journey: Manage comms, reminders, and rebookings so every client shows up and feels valued.
  • Sales That Stick: Upsell services and aftercare with integrity, ensuring clients leave excited and cared for.
  • Pipeline Pro: Keep the CRM spotless, follow up leads fast, and track performance daily.
  • Studio Support: Keep the day flowing, front-of-house vibes, payments, review requests.

80% of your focus is consults, bookings, and Customer experience. The remaining 20%? Optional growth into tech (laser/piercing), and other projects if you're hungry for it.


Hours & Availability
  • Full-Time Role: 5 Shifts / Week
  • Days: Tuesday, Thursday, Friday, Saturday & Sunday
  • Hours: 9am – 5pm
  • Must be available for public holiday shift rotation. (approximately 2-3 p/yr)

What We're Looking For
  • 2+ years in sales, admin, hospitality, or client-facing roles.
  • A confident closer who loves consults, booking clients, and smashing sales targets.
  • Experience with CRMs or booking systems.
  • Strong communication skills: in-person, over the phone, and online.
  • A detail-driven multitasker who thrives under pressure.
  • Passion for delivering a premium client experience.
  • Reliable, team-focused, and hungry to grow.
  • Experience working in a fast-paced, client-facing environment (hospitality, retail, beauty, or similar). You thrive under pressure and keep your cool while multitasking without dropping the ball.

Success Looks Like
  • Consult Close Rate: ≥ 75%
  • Daily Revenue Closed: $8K+ (studio-wide contribution)
  • Rebooking Rate: ≥ 60%
  • Client Satisfaction: ≥ 90% (studio-wide contribution)

What You'll Get
  • Career progression tied to hitting clear KPIs.
  • Full training in laser and piercing if you choose to expand.
  • A supportive, purpose-driven team culture.
  • A role where your sales drive fuels impact, not just profit.

Our Core Values
  • We practice open & honest communication.
  • We celebrate our wins and have fun.
  • We keep things simple and work smarter, not harder.
  • We win or we learn.
  • We strive for continuous improvement.
  • We create an excellent client experience.

How to Apply

Simply apply via Seek, include your resume and a cover letter.

Applications close Saturday, November 1st at 5pm

Join The Pack. Make Your Mark.

The Wolves Den Tattoo Studio - Where Passion Meets Purpose

  • Customer Sales

    1 week ago

    Pakenham, Victoria, Australia Repco Full time $45,000 - $65,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout the role:This casual role requires flexible availability over 7 daysA valid drivers licence is requiredAt Repco we want to ensure that each customer has a great shopping...

  • Customer Service Officer

    1 week ago

    Pakenham, Victoria, Australia Mesh & Bar Full time $60,000 - $90,000 per year

    About the role Mesh & Bar is seeking a dedicated Customer Service Officer to join our team in our Pakenham, VIC location. This full-time role will be responsible for providing outstanding customer support and ensuring customer satisfaction across all interactions. NOTE: This role is for a 1 year contract, replacing an existing role who will be taking...

  • Customer Support Advisor

    4 days ago

    Pakenham, Victoria, Australia Brandt Tractor Full time $60,000 - $90,000 per year

    ARE YOU PASSIONATE ABOUT FARMING AND BUILDING STRONG RELATIONSHIPS?This is not a traditional office-based role. You will actively engage on client sites to gain deep insights into their operations and ensure our solutions fully support their business requirements. Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our...

  • Casual Customer Service and Sales Assistant Pakenham VIC

    1 week ago

    Pakenham, Victoria, Australia Beacon Lighting Full time $40,000 - $60,000 per year

    If you are passionate about sales and building strong customer rapport, we want youCasual customer service and sales role available at our Pakenham storeComprehensive and ongoing training - no lighting experience neededGenerous team member discounts, a fun team culture and performance based profit share incentivesBenefitsTo reward you for your efforts, we...

  • Service Administrator

    4 days ago

    Pakenham, Victoria, Australia Cummins Inc Full time $60,000 - $80,000 per year

    We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a part time position (0.6 FTE).Days and Hours of Work - 3 days a week, Wednesday to Friday, 8am to 4PMIn this role, you will make an impact in the following ways:Serve as the...

  • Service Advisor

    1 week ago

    Pakenham, Victoria, Australia Berwick Ford Full time $60,000 - $80,000 per year

    Send us a quick 1-minute video introducing yourself to Join one of Melbourne's most respected automotive groupsBerwick Ford is part of the HFH Auto Group – one of the largest and most successful dealership groups in Melbourne's Southeast.Since opening our doors in 1996, we've grown from a single brand into a powerhouse representing Toyota, Ford, Lexus,...

  • Home Lending Specialist

    1 week ago

    Pakenham, Victoria, Australia Bendigo Bank Full time $80,000 - $120,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Home Lending Specialist is to deliver an exceptional experience by working with customers to meet their end-to-end...

  • Service Manager

    1 week ago

    Pakenham, Victoria, Australia Brandt Full time $80,000 - $120,000 per year

    ARE YOU READY TO TAKE THE NEXT STEP WITH THIS EXCITING LEADERSHIP OPPORTUNITY?Our Pakenham branch is looking for an exceptional individual to join our service department as a Service Manager. To be successful, you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer's needs.About...

  • Service Manager

    6 days ago

    Pakenham, Victoria, Australia Brandt Tractor Full time $70,800 - $116,400 per year

    ARE YOU READY TO TAKE THE NEXT STEP WITH THIS EXCITING LEADERSHIP OPPORTUNITY? Our Pakenham branch is looking for an exceptional individual to join our service department as a Service Manager. To be successful, you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer's...

  • Territory Manager

    11 hours ago

    Pakenham, Victoria, Australia Brandt Tractor Full time $60,000 - $120,000 per year

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES?Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customers to succeed by providing practical and reliable equipment...