Service Advisor

4 hours ago

Pakenham, Victoria, Australia Berwick Ford Full time $60,000 - $80,000 per year
Send us a quick 1-minute video introducing yourself to

Join one of Melbourne's most respected automotive groups

Berwick Ford is part of the HFH Auto Group – one of the largest and most successful dealership groups in Melbourne's Southeast.

Since opening our doors in 1996, we've grown from a single brand into a powerhouse representing Toyota, Ford, Lexus, Mazda, and Jayco. With over 500 team members and a reputation built on trust, teamwork, and excellence, we pride ourselves on delivering exceptional customer experiences and real career growth for our people.

Our Mission 100 Values

To become the most respected and loved dealership group in the country, famous for always putting our customers and teammates first.

About the Role

We're looking for a motivated and customer-focused Service Advisor to join our friendly Berwick Ford service team.

If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering first-class service, this is the perfect opportunity to accelerate your career with a strong and supportive brand.  Reporting to the Service Manager, you'll be the vital link between our customers and our workshop team, ensuring every service experience runs smoothly from start to finish.

What You'll Do

  • Greet and assist customers with service enquiries and bookings
  • Schedule service appointments and manage walk-ins efficiently
  • Create, cost, and close repair orders with accuracy and care
  • Communicate clearly with technicians, Workshop Controller, and Foreman
  • Keep customers updated and ensure their experience exceeds expectations
  • Maintain company standards, policies, and DMS processes

What You'll Bring

  • Previous dealership experience (essential)
  • Proficiency in DMS systems
  • A valid manual driver's licence
  • Strong multitasking and organisational skills
  • Excellent communication and customer service abilities
  • A proactive, positive attitude and ownership of the customer journey

What You'll Get in Return

  • Ongoing training and career development opportunities
  • Be part of a friendly, professional, and supportive team
  • Work with a strong, trusted brand
  • Attractive remuneration package
  • A workplace culture built on respect, growth, and fun

How to Apply

If you're passionate about people, cars, and creating memorable experiences — we'd love to hear from you Send us a quick 1-minute video introducing yourself to

Apply now and drive your career forward with Berwick Ford

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