Customer Support Advisor

4 days ago

Pakenham, Victoria, Australia Brandt Tractor Full time $60,000 - $90,000 per year

ARE YOU PASSIONATE ABOUT FARMING AND BUILDING STRONG RELATIONSHIPS?

This is not a traditional office-based role. You will actively engage on client sites to gain deep insights into their operations and ensure our solutions fully support their business requirements. Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our Pakenham Branch, working closely with our parts and service team to support clients in Gippsland, Yarra Valley and Mornington Peninsula.

About the role:

You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a seamless service experience.

  • Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
  • Meet and exceed sales targets and key performance indicators (KPI's) related to aftermarket sales of Agriculture and Compact Construction Machinery.
  • Assist customers in identifying their parts and service needs to encourage uptime of machinery.
  • Provide detailed information on Brandt parts, pricing, and service options.
  • Collaborate with the service team to schedule appointments and allocate resources efficiently.
  • Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
  • Maintain accurate records of customer interactions, orders, and service history in our CRM system.
  • Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
  • Stay updated on the latest Brandt product releases, service offerings and industry trends.

About you:

If you have a passion for agriculture and construction equipment, excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.

  • High level of motivation for success.
  • Extensive knowledge of heavy equipment parts, operations and agriculture industry.
  • Previous Sales experience in similar role preferred.
  • Experience in building rapport and maintaining positive relationships with customers.
  • Results-driven with a focus on achieving sales targets.
  • Ability to work independently and as part of a team.
  • Strong organisational and time management skills.
  • Capability to travel within the territory and work flexible hours.
  • A valid driver's license and clean driver's record are required.

What we offer:

  • Work independently with the support of a team.
  • Opportunity to be pivotal in the growth and success of our Business.
  • Ongoing Training & Development.
  • Career Advancement Opportunities.
  • Employee Assistance Program.

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.

ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW

  • Service Advisor

    1 week ago

    Pakenham, Victoria, Australia Berwick Ford Full time $60,000 - $80,000 per year

    Send us a quick 1-minute video introducing yourself to Join one of Melbourne's most respected automotive groupsBerwick Ford is part of the HFH Auto Group – one of the largest and most successful dealership groups in Melbourne's Southeast.Since opening our doors in 1996, we've grown from a single brand into a powerhouse representing Toyota, Ford, Lexus,...

  • Customer Sales

    1 week ago

    Pakenham, Victoria, Australia Repco Full time $45,000 - $65,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout the role:This casual role requires flexible availability over 7 daysA valid drivers licence is requiredAt Repco we want to ensure that each customer has a great shopping...

  • Customer Service Officer

    1 week ago

    Pakenham, Victoria, Australia Mesh & Bar Full time $60,000 - $90,000 per year

    About the role Mesh & Bar is seeking a dedicated Customer Service Officer to join our team in our Pakenham, VIC location. This full-time role will be responsible for providing outstanding customer support and ensuring customer satisfaction across all interactions. NOTE: This role is for a 1 year contract, replacing an existing role who will be taking...

  • Customer Experience

    10 hours ago

    Pakenham, Victoria, Australia The Wolves Den Full time $60,000 - $100,000 per year

    Customer Experience & Sales Closer Join The Wolves Den - Where Passion Meets Purpose Are you a natural closer who thrives on creating an unforgettable client experience?Do you love the buzz of consults, hitting targets, and seeing your work directly fill the books?The Wolves Den Tattoo Studio is looking for a full-time legend to step into a hybrid Closer +...

  • Casual Customer Service and Sales Assistant Pakenham VIC

    1 week ago

    Pakenham, Victoria, Australia Beacon Lighting Full time $40,000 - $60,000 per year

    If you are passionate about sales and building strong customer rapport, we want youCasual customer service and sales role available at our Pakenham storeComprehensive and ongoing training - no lighting experience neededGenerous team member discounts, a fun team culture and performance based profit share incentivesBenefitsTo reward you for your efforts, we...

  • Experienced Automotive Technician

    4 days ago

    Pakenham, Victoria, Australia Pakenham GWM Pty Ltd Full time $60,000 - $90,000 per year

    Pakenham GWM is growing – and we're looking for a skilled and motivated Automotive Technician to join our dynamic service team.As part of the well-established Clough Automotive Group, with over 50 years of industry experience, Pakenham GWM offers a supportive environment, career progression, and the opportunity to work in a brand-new, state-of-the-art...

  • Home Lending Specialist

    1 week ago

    Pakenham, Victoria, Australia Bendigo Bank Full time $80,000 - $120,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Home Lending Specialist is to deliver an exceptional experience by working with customers to meet their end-to-end...

  • Field Service Technician

    6 days ago

    Pakenham, Victoria, Australia Brandt Tractor Full time $80,000 - $120,000 per year

    ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support from dealerships across Australia, New Zealand, and Canada. Brandt's mission is to enable customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them...

  • Territory Manager

    12 hours ago

    Pakenham, Victoria, Australia Brandt Tractor Full time $60,000 - $120,000 per year

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES?Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customers to succeed by providing practical and reliable equipment...

  • Sales Consultant

    2 weeks ago

    Pakenham, Victoria, Australia Brandt Tractor Full time $90,000 - $120,000 per year

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES? Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. Our mission is to enable our customers to succeed by providing practical and reliable equipment...