Return to Work Coordinator

Are you passionate about supporting employee wellbeing and facilitating safe, sustainable return-to-work outcomes? We want to hear from you

We are recruiting for an experienced and compassionate Return to Work (RTW) Coordinator to join our team on a part-time basis (2-3 days per week). In this vital role, you will play a key part in guiding injured employees through their recovery-at-work journey, while ensuring West HQ meets its responsibilities under NSW workers compensation legislation.

Key duties and responsibilities:

• Serve as the first point of contact for all workplace injuries requiring workers compensation.
• Lodge and manage workers compensation claims and injury notifications in accordance with relevant legislation.
• Work closely with injured employees, managers, treating health practitioners, insurers, brokers, and rehabilitation providers.
• Develop, implement, and monitor tailored recovery-at-work (RAW) plans that support both employee needs and operational requirements.
• Ensure accurate and confidential case management records are maintained in line with legal and company policies.
• Liaise with the insurer to facilitate timely approvals for medical expenses, treatments, and wage support.
• Facilitate early and safe recovery at work through the provision of light duties, modified duties, alternative roles across different departments, adjusted hours or rosters, graduated return-to-work programs.
• Establish strong relationships with business and external stakeholders such as treating doctors and allied health professionals, Injury Management Advisors, rehabilitation providers, workers compensation insurer and insurance broker.
• Review and confirm pre-injury average weekly earnings (PIAWE) for claim lodgement and ongoing wage compensation.
• Work with Payroll to ensure accurate processing of compensation payments, including top-ups, partial work hours, and reconciliation of hours worked vs. pre-injury benchmarks.
• Monitor recovery-at-work hours and ensure alignment with approved medical capacity.

To succeed in this role, you will have:

To be successful in this role, you must be a highly capable, self-motivated professional with the expertise and confidence to hit the ground running. You will need to demonstrate sound judgement, initiative, and the ability to operate independently in a fast-paced, compliance-driven environment.

You will also require:

• Formal qualifications in Work Health and Safety (preferred).
• Current certification in Return to Work Coordination (NSW SIRA-accredited training).
• Demonstrated experience in a Return to Work Coordinator or Injury Management role (3+ years preferred).
• Demonstrated experience in managing claims end-to-end, lodging and monitoring claims, liaising with insurers, brokers, rehabilitation providers.
• In-depth knowledge of NSW workers compensation legislation, return-to-work principles, and suitable duties programs.
• Excellent interpersonal and communication skills, with the ability to support injured workers and advise internal stakeholders.
• An empathetic and practical approach to injury management and employee support.
• The ability to manage multiple cases simultaneously, ensuring timely actions and updates.
• Experience developing and monitoring customised RAW plans that align with medical restrictions and business operations.
• Proficiency in managing workers compensation claims and associated administrative processes.
• Experience in hospitality, retail, or other fast-paced, customer-facing environments.
• High level of accuracy in record keeping, data entry, and compliance reporting.
• First Aid and CPR Certification (or willingness to obtain).
• NSW Working with Children Check (or willingness to obtain).

Staff Benefits

We value our people and offer a range of benefits that support a healthy and flexible work environment:

• Flexible working hours: 2 - 3 days per week (Monday, Wednesday, Thursday preferred)
• Daily meal provided while on site
• Free on-site parking
• Exclusive staff discounts across the precinct
• Free gym membership and pool access
• Passionate and friendly team

If this sounds like your next great opportunity, Apply Today