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Service Coordinator

2 weeks ago

Sydney, New South Wales, Australia Essential Appointments Full time $70,000 - $75,000 per year
  • $70-75K + Super, depending on experience
  • Small friendly team
  • Convenience Hornsby location – parking available and close to public transport

About the Company

Our client is a local, family-owned and operated plumbing company providing fast and reliable service across Sydney.

About the Role

As a Service Coordinator/Receptionist, you'll be an integral part of the company's daily operations. You'll handle customer service inquiries, manage plumbing service requests, coordinate scheduling, and ensure smooth office operations. As the first point of contact for customers, you'll help uphold the company's reputation for excellent service.

Your Duties

  • Answer calls, emails, and inquiries daily about services, pricing, and scheduling
  • Schedule plumbing service appointments for 8 technicians based on customer needs and technician availability, including emergency and quoted work
  • Dispatch technicians to job sites, ensuring they have all necessary details and support
  • Maintain accurate records of service requests, work orders, and completed jobs using ServiceM8
  • Update customers on job progress, delays, or changes to their service schedule
  • Maintain an organised and professional office environment

Your Skills and Experience

  • Proven experience in Service Coordination or scheduling roles
  • Previous experience in the plumbing or trade industry is a plus
  • Familiarity with scheduling in fast-paced environments, such as logistics, freight, or healthcare industries
  • Proficiency in office software (Microsoft Office Suite) and experience with scheduling or service management software (e.g., ServiceM8) is advantageous
  • Friendly, professional, and customer-centric approach
  • Calm, composed nature – able to handle stressful situations effectively
  • Valid driver's license (may be required for occasional errands)

How to Apply

Click the "APPLY" button now