Technical Support Representative

2 weeks ago

Coffs Harbour, New South Wales, Australia Solitary Technology Full time $3,500 - $6,576 per year

Key Responsibilities

  • On-Site Client Support: Travel to client locations to provide timely and professional in-person diagnosis and resolution of IT issues.
  • Internet Troubleshooting: Serve as the go-to expert for NBN and internet connectivity problems, including modem/router configuration, Wi-Fi optimisation, and fault diagnosis.
  • Windows Troubleshooting: Resolve common Windows OS issues, including system errors, virus and malware removal, software installation, performance tuning, and data backup/recovery.
  • Hardware Installation & Setup: Set up and configure new PCs, laptops, printers, network devices, and other peripherals for clients.
  • "Smart Hands": Act as the on-site hands and eyes for our team and external providers, performing tasks such as installing pre-configured and ZTP network equipment, installing workstations, etc.
  • Customer Service: Clearly explain technical issues and solutions to non-technical clients, providing advice and building strong, lasting customer relationships.

Required Skills and Qualifications

  • An Australian driver's license and your own reliable, roadworthy vehicle are mandatory for this role.
  • 0-2 years of experience in an IT support role, with a strong preference for field service or on-site customer-facing experience. Beginners are more than welcome, so long as you have a passion for technology.
  • Proficient in diagnosing and resolving issues on Windows 10/11 operating systems.
  • Basic understanding of home and small business networking hardware (modems, routers, switches, Wi-Fi access points).
  • Exceptional customer service and interpersonal skills, with a patient and friendly demeanour.
  • Ability to work autonomously, manage your schedule effectively, and think critically on your feet.
  • Must be able to lift and carry IT equipment up to 20 kg.

Job Types: Subcontract, Casual, Freelance

Pay: $35.00 – $65.76 per hour

Expected hours: 1 – 15 per week

Benefits:

  • Employee discount
  • Work from home

Work Location: Hybrid remote in Coffs Harbour NSW 2450

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