Customer Service Representative, Digital Service Representative

Digital Service Representative

SNSW Clerk Grade 2/3- starting annual salary $62,500 plus superannuation and leave loading

Customer Service Representative

SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading

Employment Type: Full Time, Part Time, Talent Pool - Ongoing and Temporary

Locations: Grafton, Maclean (Spoke of Grafton), Lismore, Casino (Spoke of Lismore) and Murwillumbah

We are currently recruiting for the position of Customer Service Representative and Digital Service Representative at Grafton, Maclean (Spoke of Grafton), Lismore, Casino (Spoke of Lismore) and Murwillumbah Service Centres.

What are 'hub and spoke' Service Centres?

In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members may be required to work between locations.

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to the interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.

About you

If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you. You will provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business to ensure outstanding customer service.

Then we would love to hear from you

To be successful in this role you will have:

• Excellent customer service, communication skills and attention to detail
• Intermediate Computer skills including the ability to utilise a variety of operating systems
• Ability to adapt to different scenarios and manage complex enquiries
• The understanding of how to handle confidential and personal information within organisational and legislative requirements
• Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service
• As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time - minimum 28 hours per fortnight

Full-time - 70 hours per fortnight

We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.

What we offer

• Personal development - excellent development opportunities for someone ready for the next step in their career Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

How to apply

Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date: Tuesday 9th September 2025 at 9:59am

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Further Information:

For enquiries relating to recruitment please contact Alyssa Shearman via

Click Here to access the Role Description. For enquiries relating to recruitment please contact Alyssa Shearman via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visitInformation on some of the different types of disabilities

Information on adjustments available for the recruitment process