Customer Service Operator

1 week ago

Brisbane, Queensland, Australia Metcash Limited Full time $104,000 - $130,878 per year

Join Metcash – Where Local Legends Thrive

At Metcash, we're all part of something bigger. We combine the heart of a small business with the support of a big business, championing successful independents and helping local retailers become the best store in their town.

About the Role

We're currently seeking an experienced and enthusiastic Customer Service superstar to join our team in a permanent full-time role. This is a fantastic opportunity to contribute to a dynamic and supportive environment while delivering exceptional service to our valued customers.

As part of our Customer Service team, you'll play a vital role in supporting independent retailers across Australia and New Zealand. You'll be the first point of contact, helping ensure shelves are stocked and retailers are empowered to serve their communities.

This role supports Metcash's Liquor Pillar, ALM (Australian Liquor Marketers), meaning your work directly impacts independent liquor stores and the local communities they support.

What You'll Be Doing

  • Customer Connection: Handle 30–60 inbound and outbound calls daily, providing friendly, solution-focused support.
  • Order Management: Accurately process high-volume data entry of orders with precision and speed.
  • Problem Solving: Investigate and resolve customer queries and claims with diligence and care.
  • Stakeholder Support: Collaborate with internal and external stakeholders to ensure timely resolution of issues.

What You'll Bring

  • Proven experience in customer service – from call center's to face-to-face environments.
  • Strong attention to detail in both verbal and written communication.
  • Reliability, punctuality, and the ability to juggle multiple tasks in a fast-paced setting.
  • A proactive mindset with a passion for helping others.
  • Experience with CRM systems and strong proficiency in Excel.

We know our people are the secret to our success, and we want you to know we've got your back from day one. So, here are some of the ways we're working to make sure this will be your favourite job you've ever had:

  • Free on-site parking.
  • Our MetHealth wellbeing program is designed to help you enjoy work/life balance and our Employee Assistance Program is completely free.
  • WHEREFIT – exclusive access to discounted memberships at over 400 gyms and fitness studios across Australia, including online programs.
  • Access to discounts and special offers including health insurance, cars, entertainment, and retail.
  • 12 paid weeks of gender-equal parental leave for primary carers, and three weeks for partners.
  • A culture built on respect, teamwork, accountability, and support – so you can expect a positive environment and friendly people.
  • A genuine focus on diversity, equity, and inclusion. We're proud to have:
  • "Bronze Employer for LGBTQ Inclusion" awarded from AWEI.
  • Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.
  • A neutral gender pay gap of under 5% as published by WGEA

Diversity, Equity, and Inclusion

At Metcash we love great talent, but we know from the research that women and other marginalised folks tend to only apply for jobs when they check every box. We're keen to change that, so if you think you have what it takes to be a Metcash Legend, but you don't meet every criteria on the job description we'd still love to hear from you. Apply now and let's have a chat about your career at Metcash.

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