Service Advisor

4 weeks ago

Newcastle, New South Wales, Australia Tony White Group Full time

$ Based on experience + Commission + Benefits

Tony White Group (TWG) is one of the largest automotive retail groups in Australia. The Newcastle & Hunter Division employs 400+ staff across 10 vehicle makes in 17 dealerships located in Hamilton, Cardiff, Rutherford and Raymond Terrace.

About the Role

We are looking for a motivated and customer-focused individual to join the team at Cardiff Ford as a Service Advisor. This is an excellent opportunity to join a growing automotive group.

As a Service Advisor, you will:

  • Respond promptly to phone, internet, and email inquiries from customers.
  • Greet customers upon arrival and assist with check-in procedures.
  • Provide accurate parts and labour quotes to customers.
  • Process payments when customers are collecting their vehicles.
  • Maintain proactive communication with customers throughout the day regarding the progress of their service.
  • Liaise effectively with technicians in the workshop, addressing any questions or concerns customers may have.

What You Bring:

  • An exceptional track record in providing outstanding customer service.
  • Previous experience as a Service Advisor is favourable.
  • Excellent time management skills to ensure efficient service delivery.
  • A 'can do' attitude that thrives in a dynamic work environment.
  • Comfortable rapport with a diverse range of personalities.
  • A current unrestricted driver's licence.

What You'll Receive:

  • A fun and supportive team culture that values your contributions.
  • Access to attractive discounts on vehicle purchases, financing, insurance, servicing, and parts.
  • Ongoing manufacturer training and development opportunities to enhance your skills and career prospects.

To Apply:

If you are enthusiastic about joining our team and possess the qualities we seek, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

We appreciate the interest of all applicants, but please note that only shortlisted candidates will be contacted.

Join Tony White Group and take your career to the next level. Be part of a company that values excellence and rewards dedication. Apply today

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

  • How many years' experience do you have as a service adviser?
  • Do you have customer service experience?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Australian driver's licence?
  • Are you willing to undergo pre-employment drug and alcohol screening?
  • Are you willing to undergo a pre-employment medical check?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.


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