ICT Support Officer

Get to Know Us

At Stahmann Webster, our diverse team of dedicated people have been the driving force behind our success. As industry leaders, we are focused on attracting outstanding industry professionals to our business as well as building strong relationships within the community to identify and nurture future talent.

Our commitment to safety, to our people and to our community lie at the heart of our values.

• Growth mindset– We challenge ourselves and each other to never be standing still, we consistently strive to do things better.
• Empowered – We relish the opportunity to enrich and enlarge our roles, gripping autonomy and freedoms that matter.
• Resilient – We approach all challenges with positivity and determination, viewing every setback as temporary and surmountable.
• Connected – We are united around a shared purpose and never hesitate to support people in other parts of the business to be successful.
• Humble – We are dedicated to serving each other and always put the team first.

Sound like you? Here is what you should know…

About the role

Stahmann Webster is looking for an ICT Support Officer to provide level 1 and level 2 support for ICT infrastructure and business systems. Reporting to the ICT Operations and Security Manager, the role works closely with the ICT team, outsourced providers, internal customers, and suppliers to ensure that IT infrastructure and business systems are working as expected.

Duties include but not limited to

• Management and Triage of Helpdesk support tickets.
• Liaise promptly with ICT staff to ensure the ongoing provision of services and systems.
• Generalist support for hardware, including setup of new hardware such as printers, scanners, audio / visual setups, and mobile phones.
• Generalist support for business systems issues with the support of the business systems analyst.
• Install base software on networked and standalone PCs and/or servers.
• Network Administration support – cable patching, user management, permissions and general fault finding.
• Management of the Office365 and Intune environment for the company.
• Liaise with external partners for support and purchasing as required.
• Travelling to other sites in the Bundaberg region as needed.

Essential Criteria, Skills and Experience

• Work effectively in a team and willing to learn.
• Good communication skills.
• Good organisation and prioritisation skills.
• Australian Driver's Licence.
• Ability to travel for work.

What We Are Offering

• Competitive salary
• Enjoy a coastal lifestyle at our Bundaberg location

We Invest in You

• To develop your skills and safety knowledge – we provide funding for safety courses, certifications, and professional development courses.

• To support your family and meet your personal goals – with financial or in-kind assistance in times of need and through the Stahmann Webster Be Your Best program.

Build a long-term career in agriculture

• Career development opportunities –80% of our orchard leadership positions have been rewarded internally in our fast-growing business.

• Exceptional job security – our size and scope and long-term investment horizon provide opportunities for rewarding, long-term careers.

Make a difference

• Have your say– we encourage our people to provide regular feedback to our leaders and to the business by contributing our surveys.

• Be a part of a bigger purpose – we give back to our local communities and promote the health of our global environment through a range of purpose-driven initiatives.

And so much more

• Attractive SW Paid Parental Leave Policy – we support our new parents with an attractive SW Paid Parental Leave policy that supports both eligible primary and secondary carers.

• The People's Pantry– we provide a pantry of food items available to you whenever you need a little something to keep you going.

• Feel supported at work – we understand that sometimes "life-happens" and so through our wellness program we work with our people to ensure they can access any support they may need both personally and professionally.

• Enjoy a diverse and inclusive workplace– our people come from more than 20 cultural backgrounds, and we celebrate all of our communities, whether local or from around the country and around the world.

• Opportunity to travel – your role may offer opportunity, if you wish, for you to travel between our sites and experience different parts of Australia and our business.

What You Should Know About Our Operations

Our business is widespread, growing walnuts, almonds and bees in the Riverina Region in New South Wales, pecans in Moree and macadamias, avocados and mangoes in Bundaberg, Queensland.

Off the paddock, we operate nut processing and packing facilities in Leeton, Toowoomba and Bundaberg as well as fruit packing and processing in Bundaberg. In addition, our shared services teams (Finance, Sales, ESG, Safety and People & Culture) are located across all of our sites as well as the Brisbane, Melbourne and Griffith offices.

At Stahmann Webster, we are committed to the planet and the people we serve. Through research, innovation, and technology we strive to find exciting and environmentally sustainable horticultural and production practices throughout all of our operations.

Read more about our ESG Commitment on our website:

Not sure if this is the right role for you?

If you have any questions, please reach out to us at

If this role is not exactly what you're looking for but you would still love to work with us, please email us or complete the expression of interest form on our website linked below.

HONOUR OUR LEGACY. BUILD OUR FUTURE.