Product Owner, Personalisation

• Define, shape and execute personalisation programs in digital channels that drive sales, service and customer satisfaction goals
• Deliver personalised experiences / conversion rate optimisation (CRO) to drive product awareness, consideration and sales / service funnel conversion
• Work closely with NABs Group Marketing, Technology, Digital sales and Digital channels to ensure there is a coordinated approach and alignment across the enterprise

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Product Owner, Personalisation, you will join the Customer and Commercial Performance Retail Banking team that's doubling down on customer obsession
Each Day, You'll Go Above And Beyond To

• Define and drive the experimentation roadmap for personalisation to deliver new concepts that drive strong customer engagement and conversion
• Define the personalisation strategy and quarterly plans to ensure programs are aligned to key customer and business priorities
• Conduct opportunity analysis using digital data and insights to identify new concepts and experiences to market
• Manage the pipeline and backlog of programs from design to delivery and continuous optimisation and remove roadblocks, manage risks and dependencies to deliver on time and in line with program objectives and goals
• Work with sales, product, marketing and technology to build personalisation capability to support scale and growth in delivering personalized experiences to customers
• Support new features, products and offer launches to achieve sales, NPS and adoption targets
• Optimisation the delivery model for personalisation to reduce time to market and efficiencies in delivery
• Work with business and technical stakeholders to identify and implement improvements to how we deliver optimisation and personalisation across our digital experience

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Strong understanding and experience working experience in digital, personalisation, data and analytics
• Demonstrated experience in product ownership, agile practices, UX/UI and backlog management
• Understanding of personalisation platforms and tools (such as Tealium, Adobe Target and Adobe Analytics) is highly valued
• Building relationships & influencing stakeholders
• Self-awareness & learning oriented with strong drive and passion for good user experiences

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.

Build your career with NAB
At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description - this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader's endorsement and apply.

Note:
all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

Feel free to reach out to the Talent Acquisition Team with questions but please note, to ensure we run a fair and equitable process for all colleagues, we'll often guide you to apply through the process outlined above.

Looking for career advice?
We're excited about your interest in this opportunity For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.

We wish you the best of luck with your application Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.