Lived Experience Senior Project Officer

About the role:

The Senior Project Officer, Lived Experience works as a member of the Mental Health Improvement Program within the Improvement Branch and has responsibility for delivering large-scale mental health reform initiatives for the State. The initiatives respond initially to the priorities identified by the Royal Commission into Victoria's Mental Health System and utilise the model for improvement and other evidence-based change methodologies to improve the quality of treatment, experiences and support for Victorian's delivering and receiving mental health and wellbeing care.

The Senior Project Officer, Lived Experience brings their lived experience perspective to the program. This position ensures the views of consumers/carers are central to the design and delivery of the Mental Health Improvement Program's large-scale reform initiatives. Utilising skills in project management and stakeholder engagement, the role contributes to working closely with mental health and wellbeing services and other relevant partners to implement improvement initiatives.

This position reports to the Manager of the Team 2. The Senior Project Officer, Lived Experience will work across the Mental Health Improvement Program to ensure the implementation and delivery of Safer Care Victoria's functions and vision.

The successful candidate will be results-oriented, organized and motivated, with a passion for supporting others to achieve measurable and transformative improvements for consumers and their carers/supporters and workforce involved in delivering care.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

• Personal lived experience as a consumer or family member, carer or supporter is required.
• Tertiary qualification in a relevant health, mental health, public health/policy and/or experience working in the health sector, particularly Mental Health, would be highly regarded.
• Experience working with this lived experience expertise in roles which represent the consumer/carer perspective to inform improvement is required.
• Project management expertise and stakeholder engagement within quality improvement initiatives is desirable.
• Knowledge and application of model for improvement (or similar improvement methodologies) is desirable.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

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