Contact Centre Team Leader

4 days ago

Cremorne, Australia Online Education Services Full time $80,000 - $120,000 per year

The Opportunity

As one of our Sales Team Leaders, you'll lead a team of Course Consultants who are the first point of contact for prospective students. Your role is to inspire, coach, and empower your team to guide students through their enrolment journey, ensuring they find the right course, at the right time, for the right reasons.

You'll be at the heart of our mission to deliver a seamless, supportive, and student-first enrolment experience, while driving performance, innovation, and continuous improvement.

About Us
OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

What you'll be doing

  • Lead & Inspire: Coach and develop a high-performing, student-focused sales team in a values-driven environment.
  • Drive Results: Own team performance, optimise conversion rates, and deliver on enrolment targets.
  • Collaborate & Innovate: Work cross-functionally with Marketing, Data, Retention, and Academic teams to improve processes and student outcomes.
  • Analyse & Improve: Use data to identify trends, gaps, and opportunities, then take action to elevate performance.
  • Champion the Student Journey: Ensure every prospective student receives exceptional service and support throughout their decision-making process.

About You

  • 2+ years' experience leading a sales team in a fast-paced, target-driven environment.
  • A passion for coaching, mentoring, and developing people.
  • Strong commercial acumen and a data-driven mindset.
  • Experience in higher education or a student-centric environment (a big plus).
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Familiarity with Salesforce or similar CRM platforms.

What's in it for you?

We pride ourselves on being a 'People First' employer and if you join the OES Team, you will benefit from: 

  • Flexible, hybrid work for genuine career-life fit (2-3 days in our Cremorne Office)
  • Professional development and mentoring
  • OES Culture Club and events calendar
  • Health and wellbeing activities
  • Annual flu vaccinations
  • Paid parental leave
  • Purchased leave
  • Study assistance and leave for eligible employees
  • Mental health support resources and Employee assistance program (EAP)
  • Income protection insurance
  • Corporate health insurance

Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

Ready to make an impact?

Please apply now with your updated CV. 

We value and celebrate diversity and are committed to fostering an inclusive workplace for all. We strongly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and members of the LGBTQIA+ community. If you require adjustments during the recruitment process, please let us know - we're here to support you.

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