Technical Support

Company

Pixel Technologies, a proud Australian company that designs and manufactures world-class electronic solutions for smart infrastructure and mission-critical applications. With deep expertise in the elevator industry and a strong focus on cutting-edge IoT technologies, we deliver reliable, scalable systems that power smarter buildings and connected environments.

Founded in 1994, Pixel Technologies has grown into a multinational presence with offices in Melbourne, Sydney, Brisbane, Singapore, and Malaysia, supported by a network of international resellers that reflects our strong and expanding global footprint.

Our new head office in Kew East, Victoria offers an outstanding and modern workspace environment, complete with on-site parking, easy tram access to the CBD, and close proximity to the Eastern Freeway for seamless commuting.

At Pixel Technologies, we foster a vibrant and collaborative company culture where innovation thrives. Quality and reliability are at the heart of everything we do, and we take pride in our commitment to engineering excellence and long-term performance.

For more information about Pixel Technologies - including our products, solutions and services - please visit 

The Role

We are expanding and we are looking for a Technical Support & Service Technician to join our growing team as we diversify our portfolio and strengthen our presence in the Lift Industry. This role offers a hands-on opportunity to work with cutting-edge electronics and software solutions while ensuring top-tier customer service and technical support.

In this position, you'll be responsible for managing technical support and service activities, primarily in-house with occasional on-site visits where required.

Key Responsibilities:

• Provide technical support to customers, ensuring efficient troubleshooting and resolution.
• Deliver responsive and professional customer support via phone and email.
• Support customer training and project handovers to ensure successful deployment and user adoption.
• Assist in creating and maintaining technical documentation and internal knowledge base resources.
• Conduct product commissioning remotely and occasionally on-site where required.
• Test, troubleshoot, and repair products, including circuit board-level repairs, while ensuring quality assurance.
• Liaise between customers and internal teams including RMA, Projects, R&D, and Technical Assembly.
• Configure products for customer-specific projects.
• Diagnose, repair, and process Return Merchandise Authorizations.
• Prepare cost estimates for RMAs and remote technical services.

Technical Skills & Qualifications:

• Proficiency in computer & IP networking principles
• Excellent customer service and communication skills, both written and verbal
• Strong problem-solving, organizational & time management skills
• Ability to use a soldering iron and operate electronic test equipment (e.g. multimeter, oscilloscope, etc.)
• Ability to read, interpret, and apply technical schematics and product manuals
• Qualifications in Electronics, Computer Systems, or a similar technical discipline with a strong technical foundation
• Preferably 2+ years of prior experience in an Electronic Service & Technical Support environment
• Hold a Full Victorian driver's licence
• Ability to work autonomously while also being a team player
• A positive, proactive, "can do" attitude

If you're looking for a hands-on technical role in a fast-paced, collaborative environment - where your skills directly contribute to smarter infrastructure and world-class electronic solutions, we'd love to hear from you. Join a team that's shaping the future of connected systems and delivering reliable service and technical support in a rapidly evolving tech industry.

How to Apply

To apply for this opportunity at Pixel Technologies, please submit your resume and a cover letter outlining your relevant experience and interest in the role. Applications without a cover letter may not be considered.