Dispatcher/ Scheduler- Network Maintenance

16 hours ago


Parramatta, New South Wales, Australia Sydney Water Full time $100,000 - $120,000 per year
  • Exciting opportunity to join a Centre of Excellence in Maintenance Planning & Scheduling at Sydney Water
  • Salary: Base $124, superannuation + shift/leave loading + rostered leave
  • Contract: 9-month maternity leave cover (potential for extension)
  • Roster: 24/7 rotating shift, including weekends and public holidays

About The Role
We are looking for a proactive and customer-focused Maintenance Scheduler to join our Networks team. In this pivotal role, you'll be responsible for allocating resources to maintenance crews across Sydney Water's network, ensuring timely and efficient service delivery that supports our customers, the environment, and operational excellence.

Reporting to the Response Crew Leader, you'll thrive in a fast-paced environment where your decisions directly influence customer satisfaction and Sydney Water's reputation.

Key Responsibilities

  • Minimise customer impact from daily maintenance activities
  • Incident Management- manage multiple operational and environmental incidents.
  • Provide 24/7 response capability for network faults
  • Collaborate with Customer Experience, Area Planning, Operations, Maintenance, and contractors to deliver seamless service
  • Coordinate with other utilities and contractors to ensure timely repairs
  • Manage workflows for field crews to meet priority timeframes
  • Communicate proactively with customers affected by service interruptions
  • Deliver timely operational insights using available data sources
  • Provide accurate updates to customers and the Customer Hub
  • Handle overnight customer calls and resolve issues effectively

About You
You are a calm and capable problem-solver who thrives under pressure and enjoys working collaboratively. You bring:

  • 1–5 years' experience in utility network operations or similar
  • Strong customer service skills and a customer-first mindset
  • Proven ability to manage complex stakeholder relationships
  • Excellent teamwork and communication skills
  • Confidence in influencing field teams to meet service standards
  • Availability for emergency and incident response, including 24/7 contact ability
  • Willingness to work a rotating shift roster, including weekends and public holidays

Dive Into Our Great Benefits
Competitive Remuneration: We'll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Closing date: Friday 19th September 2025 at 11:59pm
Please advise if you require any adjustments to actively participate in the application and recruitment process. For any further information please contact

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.
Working at Sydney Water
At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers' quality of life and safeguarding Sydney's future. We see the world is changing, so we are changing too.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
Please see the job profile for the role's full accountabilities



  • Parramatta, New South Wales, Australia Sydney Water Full time $104,000 - $130,878 per year

    Join a leading client organisation delivering billion-dollar water infrastructure programs, offering long-term involvement in complex, large-scale projects.Engage with Top-Level Stakeholders Work directly with senior leaders on high-impact, world-class projects, expanding your professional infrastructure delivery network.Learn from the Best Join a team led...


  • Parramatta, New South Wales, Australia Transdev Australia & New Zealand Full time $90,000 - $120,000 per year

    Competitive rates + shift penalties + on call ratesState of the art facilities at CamelliaEnsuring safety, service & reliability across the networkAbout Great River City Light RailWestern Sydney is one of the fastest growing regions in our country, with the population of Greater Parramatta alone set to climb by 50 per cent by 2041 and at Great River City...


  • Parramatta, New South Wales, Australia Private Advertiser Full time $80,000 - $120,000 per year

    Part-time or full-time — your choiceWork from home + local clientsDesign your week your wayRegular supervision, monthly MDT workshops, PD allowance & moreWe're on the lookout for a passionate Occupational Therapist to make a difference in the lives of clients across Parramatta / Western Sydney area. With a strong multi-disciplinary team already...


  • Parramatta, New South Wales, Australia NSW Police Force Full time $80,000 - $120,000 per year

    Computer Systems Officer Level 5Temporary Full-Time up to August 2027ParramattaAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven...


  • North Parramatta, New South Wales, Australia Benefit Physiotherapy and Rehabilitation Clinic Full time $80,000 - $120,000 per year

    About the ClinicBenefit Physiotherapy is a growing practice located in North Parramatta. We provide physiotherapy services to a diverse range of patients including private (80% of caseload), Medicare (EPC), NDIS, WorkCover and other insurance/rehabilitation programs. We are looking for a professional and passionate Physiotherapist to join our close-knit...


  • Parramatta Park, Queensland, Australia Aboriginal Health Council of Western Australia Full time

    OverviewExciting opportunity to join a Centre of Excellence in Maintenance Planning & Scheduling at Sydney Water Salary: Base $124,955.37 + superannuation + shift/leave loading + rostered leave Contract: 9-month maternity leave cover (potential for extension) Roster: 24/7 rotating shift, including weekends and public holidays About the role ...


  • Parramatta, Australia Ventia Pty Limited Full time

    Schedule & Dispatch Administrator **Date**:6 May 2025 **Location**:Parramatta, NSW, AU, 2150 **Company**:Ventia **The Opportunity** - To support our **Defence Base Services** portfolio, the opportunity for an experienced administrator has become available. Joining us as a Scheduling & Dispatch Administrator, you will work closely with internal and...


  • City of Parramatta Council, Australia Aboriginal Health Council of Western Australia Full time

    OverviewExciting opportunity to join a Centre of Excellence in Maintenance Planning & Scheduling at Sydney WaterSalary: Base $124,955.37 + superannuation + shift/leave loading + rostered leaveContract: 9-month maternity leave cover (potential for extension)Roster: 24/7 rotating shift, including weekends and public holidaysAbout the roleWe are looking for a...


  • City of Parramatta Council, Australia beBeeScheduling Full time $124,955 - $149,954

    Job DescriptionWe are seeking a proactive and customer-focused Maintenance Scheduler to join our Networks team. This pivotal role involves allocating resources to maintenance crews across the network, ensuring timely and efficient service delivery that supports customers, the environment, and operational excellence.Reporting to the Response Crew Leader, you...


  • City of Parramatta Council, Australia beBeeScheduler Full time $124,955 - $161,017

    Job OverviewA proactive Maintenance Scheduler is sought to allocate resources efficiently and minimize customer impact from daily maintenance activities.Ensure timely service delivery that supports customers, the environment, and operational excellence through effective resource allocation.Manage multiple operational and environmental incidents...


  • Parramatta, Australia Experis Full time

    **Role Overview;** The Network Operations Support Officer provides technical assistance, information, and support to users to solve reported issues, manage general network connectivity issues and prepare summary reports for the management, monitoring and operations of ICT communications and security. This role is part of the wider Network team servicing all...


  • Parramatta, Australia Blackbook Executive Full time

    Join an investing manufacturing business with future growth plans - Focus on driving preventative maintenance and best practice - Competitive salary and benefits on offer **The Company** Our client is one of the largest and leading food manufacturing businesses in Australia within their category. They are seeking an experienced Maintenance Supervisor to...


  • Parramatta, Australia Right at Home Full time

    **Description**: **Company Background**:Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time. This role is responsible for: -...


  • Parramatta Park, Queensland, Australia beBeeNetworkAdministrator Full time $105,943 - $124,926

    Network Administrator Role OverviewThe primary objective of this role is to ensure the effective operation and maintenance of our organisation's ICT network.This involves managing and monitoring various components including Internet Protocol/Multi Protocol Label Switching (IP/MPLS) backhaul and associated hardware and software.Cisco router, switch, voice...

  • Scheduler

    21 hours ago


    Parramatta Park, Queensland, Australia Right at Home Sydney Parramatta Full time $75,000 - $80,000 per year

    Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.Right at Home Sydney Parramatta is seeking qualified,...