Learning Support Officer

We're looking for a dedicated and proactive Learning Support Officer to join our Higher Education team and play a key role in coordinating our online and on-campus learning programs.

This is a dynamic, people-focused position where you'll work closely with students, lecturers, and internal teams to ensure the smooth delivery of our courses. From scheduling tutorials to supporting lecturers with our learning systems, your day-to-day impact will be felt across the student learning journey.

• Scheduling webinars, liaising with lecturers, and compiling course materials.
• Creating and sending certificates, processing course registrations and compiling course materials.
• Updating and maintaining accurate student records in the Learning Management System (Moodle) and internal systems.
• Liaising with our overseas offices regarding course details.
• Monitoring the quality of our educational programs and ensuring all courses comply with the Higher Education Standards Framework 2015.
• Engaging with students in your course to ensure they are staying on track with their studies
• Implementing company policies and procedures.
• Daily communication with, and assistance to, the Higher Education Managers, colleagues, students, and lecturers
• Addressing inquiries via email and phone
• Assisting with campus set up and close when required
• Collating results for unit/s to be presented and approved at various Board meetings
• Working alongside and assisting other team members and departments with duties during busy periods
• Other ad hoc admin and data entry tasks when required.

• A passion for education and helping students achieve their best.
• Strong organisational skills with meticulous attention to detail
• Highly developed communication skills, both written and verbal.
• A desire to deliver exceptional support to both students and academic staff.
• A proactive and flexible attitude with the ability to manage multiple tasks and priorities.
• Comfortable working to tight deadlines
• Team-oriented mindset and collaborative working style. You will also work with teams located in our Melbourne and Brisbane campuses.

Experience & Skills

• 3-5 years of administrative experience
• Proven experience providing exceptional customer support
• Proficient in Microsoft suite
• Experience with Learning Management Systems like Moodle will be highly regarded
• Comfortable working independently and as part of a cross functional team

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

Why Join Us?

Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you're in safe hands while you're at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

*This is what our current staff have to say about working at EIT:

"EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly"

"Inclusive, kind, caring, great, lots of opportunities and exciting projects."

"I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my coworkers but management highlight the integrity of EIT."

"Open and transparent from top down. Trusting of employees"

*Comments are from the 2025 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.