Learning Support Officer

If you're the kind of person who loves variety and genuinely enjoys helping people succeed, you'll fit right in here.

EIT is growing fast, and our VET programs are no exception. As our new VET Learning Support Officer, you'll be at the heart of the action supporting students,  making sure courses run smoothly, and keeping our systems and compliance in top shape.

This isn't a background admin role. This is a front facing, relationship driven position where you'll have a direct impact on student success and the quality of our courses.

What You'll Do

Student & Instructor Support

• Act as a key point of contact and engagement for students and instructors, delivering timely and professional responses to enquiries.

• Monitor and support student progress, identifying underperformance, counselling students where appropriate, and implementing interventions to support retention and success.

• Provide training and guidance to lecturers and students in the effective use of digital learning platforms, enhancing online learning and engagement.

Course Coordination & Delivery

• Coordinate the end-to-end delivery of allocated courses, including scheduling webinars, liaising with academic staff, compiling and distributing course materials, and issuing certificates.

• Oversee student registrations by reviewing applications, enrolling students into allocated programs, and ensuring all records are accurate and compliant.

• Assist with academic scheduling, contributing to the preparation of timetables and ensuring information is accurately updated in internal systems and on the website.

• Maintain and enhance the Moodle learning management system, ensuring course information, resources, and student data are accurate and accessible.

• Update student data on the Student Management system – Paradigm.

Administration & Operational Support

• Collaborate with the College Manager and peers, offering operational support, sharing expertise, and contributing to strategic projects.

• Assist with financial processes, including reconciliation and course-related accounts activities.

• Support broader College operations as required, demonstrating flexibility and initiative in undertaking ad hoc tasks and projects.

Compliance & Quality Assurance

• Undertake quality assurance activities by proactively reviewing course delivery, systems, and processes to ensure consistency, compliance, and continuous improvement.

• Ensure compliance with the Standards for 2025 Standards for RTOs, identifying gaps and recommending solutions to meet or exceed requirements.

• Apply and embed organisational policies and procedures to ensure consistent practice across the College.

• Contribute to compliance oversight by reviewing the work of peers to ensure consistent standards, providing constructive feedback, and recommending improvements.

• Champion continuous improvement initiatives, taking an active role in enhancing systems, processes, and technologies to improve efficiency, student outcomes, and service quality.

What You'll Bring

• 3–5 years of solid admin experience - bonus points if it's in education or a busy service-based environment.
• A genuine customer-service mindset and the communication skills to back it up.
• Tech-savvy, curious, and quick to learn new systems (Moodle, Paradigm, Microsoft Teams, BigBlueButton and if you haven't used them, you're not afraid to learn).
• A good understanding of or interest in compliance in the VET sector, especially the 2025 Standards for RTOs.
• TAE40122 Certificate IV in Training & Assessment or a willingness to obtain it with our support.

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

Why Join Us?

Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you're in safe hands while you're at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

*This is what our current staff have to say about working at EIT:

"EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly"

"Inclusive, kind, caring, great, lots of opportunities and exciting projects."

"I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my coworkers but management highlight the integrity of EIT."

"Open and transparent from top down. Trusting of employees"

*Comments are from the 2025 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.