PeopleSoft Support Analyst

4 hours ago

Melbourne VIC, Australia RMIT University Full time $97,000 - $108,000 per year

Overview:

  • Newly created team

  • Multiple positions

  • Full-time, continuing

  • 2 days in-office per week (Melbourne City campus)

  • HEW 7 | $97,000 - $108, % Superannuation

About the Role

RMIT University is seeking a PeopleSoft Support Analyst to join a newly formed team within Information Technology Services (ITS), providing critical support for our enterprise PeopleSoft Campus Solutions platform.

In this role, you'll work closely with both technical and business stakeholders to ensure a seamless, customer-focused support experience — resolving incidents, maintaining system performance, and contributing to the platform's continuous improvement. This position plays a key role in preparing for and supporting RMIT's PeopleSoft transformation program, scheduled for major implementation in April 2026.

About You

You are a technically capable and solutions-oriented analyst who thrives on collaboration, communication, and stakeholder engagement. You take pride in resolving complex issues and ensuring that end users experience reliable, high-quality systems.

Your strengths include:

  • Proven experience supporting PeopleSoft (ideally Campus Solutions) in a technical or application support capacity.
  • Strong analytical and problem-solving skills, with the ability to investigate, diagnose, and resolve issues across code, configuration, and data layers.
  • Working knowledge of PeopleTools, PeopleCode, Integration Broker, Application Designer, and SQL.
  • Experience with incident, problem, and change management processes (e.g., ServiceNow).
  • Exceptional communication and stakeholder management skills — able to translate technical language into clear outcomes for non-technical users.
  • A collaborative mindset, contributing to team knowledge sharing and process improvement.
  • A tertiary qualification in Information Technology (or equivalent experience).

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Jake Gowans via email

PD – PeopleSoft Support Analyst

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.

Applications will be reviewed and candidates will be shortlisted during the advertising period, so be sure to get your application in before the closing date.

LI-Hybrid

Applications Close:

23 Nov pm

RMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via

or visit our Careers page for more contact information -

.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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