Current jobs related to Training & Support Consultant - Gold Coast, Queensland - Storable

  • Sales & Training Support Representative

    2 weeks ago

    Gold Coast, Queensland, Australia Myofunctional Research Co. Full time

    Myofunctional Research Co Pty LtdHelensvale, Gold Coast QLDSales Representatives/Consultants (Sales)Full timeMRC is a world leader in creating medical devices and treatment systems in the field of orthodontics, TMJ, myofunctional and airway related disorders. We work with a variety of healthcare professionals in over 100 countries worldwide.**Some key...

  • Microsoft Support Consultant/Analyst

    7 days ago

    Gold Coast, Queensland, Australia Ete Group Full time

    Established organisation making big waves across Australia- Lots of training opportunities & guidance/mentoring- Chance to work with latest technologiesThis is one of Queensland's, and Australia's, fastest-growing and busiest Technology organisations, specialising in Microsoft 365, Dynamics 365, Power Platform, SharePoint and Collaborative technologies.With...

  • Training Professional

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeTrainer Full time $90,000 - $105,000

    Job Opportunity:We are seeking a skilled Training Professional to deliver and implement VET training programs aligned to AQTF qualifications.Key Responsibilities:Support learners in achieving their training goals by developing and delivering courses in accordance with industry requirements.Maintain regular contact with learners, supervisors and assessors to...

  • Work Support Consultant

    2 weeks ago

    Gold Coast, Queensland, Australia Busy Ability Full time

    Posted: 23/01/2025Closing Date: 25/02/2025Job Type: ContractLocation: SouthportJob Category: Employment Services**Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.****About BUSY Ability...**BUSY Ability is part of The BUSY Group, a not-for-profit organisation...

  • Training And Support Officer

    2 weeks ago

    Gold Coast, Queensland, Australia Persolkelly Full time

    Our client, a leading reservations software provider within the Tourism Industry, is seeking a Training Support Officer to join their friendly, dynamic and supportive team.Our client, a leading reservations software provider within the Tourism Industry, is seeking a Training Support Officer to join their friendly, dynamic and supportive team.If you've...

  • Manager In Training

    2 weeks ago

    Gold Coast, Queensland, Australia City Beach Full time

    Manager In Training - Surfers ParadiseAt City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.- We stock some of the world's biggest brands across surf, skate,...

  • Hr And Training Support

    2 weeks ago

    Gold Coast, Queensland, Australia Triple M Holdings Full time

    $730-$750 per week gross + super + staff benefits- 3 days per week (some flexibility) - fixed term 6 month contract- A great opportunity to enter the HR and Training spheres**OUR COMPANY**:With over fifty years of successful operations, Triple M Holdings has developed itself to be Australia's Most Trusted and Most Proven manufacturer of automotive truck...

  • Career Opportunities: Training Consultant

    1 week ago

    Gold Coast, Queensland, Australia beBeeTraining Full time $750 - $1,200

    **Job Opportunity:** Professional Development ExpertWe are seeking an experienced and skilled professional to design and deliver engaging training programs.The successful candidate will have a strong background in training and development, with the ability to create effective learning experiences.Key Responsibilities:Develop and deliver training programs for...

  • Customer Support, Consulting

    2 weeks ago

    Gold Coast, Queensland, Australia Class Limited Full time

    Overview A BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together. ...

  • Customer Support, Consulting

    2 weeks ago

    Gold Coast, Queensland, Australia Class Limited Full time

    OverviewA BIT ABOUT USClass is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not...

Training & Support Consultant

2 weeks ago

Gold Coast, Queensland, Australia Storable Full time $60,000 - $80,000 per year

Location: In-office, Queensland, Australia.

This role of Training & Support Consultant ensures our valued clients receive a world-class experience, by providing them with support and training regarding product functionality, new features, updates, and troubleshooting.

As a Training and Support Consultant at Newbook, you will play a dual role in delivering exceptional customer support and providing training to our clients. Your primary responsibility will be to handle incoming phone calls and support requests from customers seeking assistance whilst also conducting training sessions to educate clients on the effective use of our products and services. Your ability to provide superior support and training will be instrumental in ensuring customer satisfaction and maximizing the value they derive from our offerings.

Key Responsibilities

Client Support:

  • Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions and employ active listening to fully understand customers' needs and provide accurate solutions.
  • Offer ongoing support to clients after the live day, helping them troubleshoot issues and optimize their use of the company's solutions.
  • Serve as a point of contact for clients, building strong relationships and ensuring their satisfaction.
  • Collaborate to escalate and resolve complex technical issues efficiently and notify/escalate client concerns to senior management / customer success.
  • Strive to achieve customer satisfaction metrics and contribute to improving customer experience.
  • Maintaining Customer Support satisfaction scores as per KPI targets

Client Training:

  • Assess the specific needs and requirements of each client to tailor training programs accordingly.
  • Develop training materials, modules, and resources to facilitate client learning.
  • Conduct training sessions, both one-on-one and in groups, to educate clients on the company's products, services, and operational procedures.
  • Ensure that clients understand and can effectively use the tools and resources provided.
  • Adhere to support and training standards to ensure consistently high-quality interactions.

Live Day Preparation:

  • Work closely with clients to prepare them for their "live day," which will involve the launch of their database, ensure importing and setup requirements are met.
  • Ensure crosschecking is completed before live day is due.
  • Provide guidance and support to clients during the transition to live operations, addressing any questions or concerns they may have.

Self-Leadership:

  • Continuously update your knowledge and skills related to the company's offerings and industry trends.
  • Stay informed about changes and updates to the company's products or services.
  • Take the initiative to identify areas for improvement in the client training process and suggest enhancements.

Documentation and System Management:

  • Maintain and log detailed records of client training sessions, progress, and feedback in CRM.
  • Maintain Knowledge Base and Confluence.
  • Create training reports and summaries for management and clients.

Key skills and experience

  • A customer-focused work ethic with demonstrated experience in customer service.
  • Ability to build strong relationships with clients and peers.
  • Strong technical acumen.
  • Excellent verbal and written communication skills.
  • Empathy and patience in handling customer inquiries and challenges.
  • Proficient in conducting engaging and informative training sessions.
  • Problem-solving skills to diagnose issues and provide effective solutions.

Additional Information

  • Flexible working hours may be required to accommodate clients in different time zones.
  • Training and ongoing professional development will be provided to enhance your product knowledge and training skills.
  • Opportunities for career advancement within Newbook may be available based on performance and company needs.

This role is critical in ensuring a seamless and successful transition for clients from the training phase to full implementation. Followed by offering exceptional customer service, expertise in the product, and effective client management, the Training and Support plays a vital role in enhancing client satisfaction and achieving successful implementations.

About Us:

At Storable, we're redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at

At the heart of Storable is our "Be More" culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and be more than ever before.

Benefits and Perks:

  • Competitive salary Super.
  • 4 weeks of leave, accrued throughout the year.
  • Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
  • 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
  • 8 hours of Rest, Relax, Recharge time to care for your mental health.
  • Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops.
  • Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
  • 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
  • Caregiver Leave: four weeks of fully paid time away from work to care of aging dependents or family members, if needed.
  • Fertility care support options to help in your journey towards parenthood.
  • Access to financial experts to help you make informed decisions and achieve your financial goals.