Work Support Consultant

3 days ago

Gold Coast, Queensland, Australia Busy Ability Full time

Posted: 23/01/2025

Closing Date: 25/02/2025

Job Type: Contract

Location: Southport

Job Category: Employment Services

**Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.**

**About BUSY Ability...**

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 45 years' experience in its' field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

**A bit about the role...**

Working within a Workforce Australia specialist contract; Ex-Offenders Program as a Work Support Consultant is focused on providing ongoing support to customers and employers within the appropriate employment services program to ensure sustainable employment and outcomes are realised. The role devises interventions and solutions to work with the customers and employers to improve prospects of maintaining sustainable employment, while also working with employers to appropriately plan and develop their workforce to create future employment opportunities and to improve overall staff retention. A solid understanding of people-centred case management principles including barrier management is core to continued success as well as a detailed understanding of the principles of workforce planning. The Work Support Consultant will create future employment opportunities for people by identifying opportunities to deliver training around workplace diversity and customised employment.

This position is full-time, fixed-term maternity leave role until June 2025 with possibility of extension, based in our Southport office. Working hours 8:30am-5pm Monday to Friday, in office.

**BUSY Benefits**
- Competitive salary: Circa $68k + super + NFP salary sacrifice
- NFP Salary Packaging (up to $15,900 per year) **PLUS**meal and entertainment card
- Access to Fitness Passport
- Paid Parental Leave, Retail Discounts, Annual My BUSY Day Off
- Career progression and internal opportunities
- Training and Professional development allowance
- Employee Assistance Program and Flare Wellbeing App
- Monthly, FLEXI day off
- Work as part of a team whilst working autonomously with your clients

**Desired Skills and Experience**:
**A bit about your experience**
- Demonstrated customer service experience
- Digitally savvy - intermediate computer skills
- Previous administration experience
- Ability to work under pressure and meet KPI's
- Ability to resolve complex client situations with resilience and maturity
- Ability to obtain a Blue Card and National Police Check

**Next steps...**

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

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