General Receptionist

5 days ago

Bunbury, Western Australia Quest Bunbury Full time $40,000 - $60,000 per year

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji.  With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

Quest Bunbury is a 53 room property located in Bunbury, opposite Koombana Beach and a 10 minute walk to Bunbury's CBD.  The property opened in 1999 and has won multiple industry awards. Quest Bunbury provides accommodation to both corporate & leisure markets and with its Studio, One, Two & Three Bedroom Apartments is ideally suited to meet all room type requirements.

Quest Bunbury now has an exciting opportunity available for a General Receptionistto join its team on a Full-Time basis.

The Role

We are seeking a reliable and enthusiastic General Receptionist. This is a vital role, responsible for managing day-to-day reception duties, coordinating communication across departments, and supporting administrative functions.

Key Responsibilities
  • Answer, direct, and transfer incoming telephone calls to departments such as reservations, accounts, maintenance, and housekeeping
  • Provide clear and professional responses to client inquiries regarding invoices, orders, and services.
  • Record and manage deliveries, marketing event bookings, housekeeping inventory, and accounts receivable
  • Receive and resolve customer complaints with professionalism and efficiency
  • Handle incoming and outgoing correspondence, faxes, and deliveries
  • Perform general clerical support, including data entry, filing, mail dispatch, photocopying, and word processing
  • Support the reservation team if needed

What We're Looking For
  • Minimum 2 years of experience in a receptionist, administrative, or customer service role (hospitality or multi-departmental experience a plus)
  • Excellent verbal communication and telephone manner
  • Strong organizational and multitasking skills
  • Ability to handle complaints calmly and professionally
  • Confident with Microsoft Office Suite, email, and phone systems
  • High level of attention to detail and accuracy in data entry and record-keeping
· Benefits
  • Competitive salary: $60,000–$70,000 + super
  • Join a supportive, welcoming team
  • Work in a well-established business with opportunity for growth
  • Be part of a diverse and fast-moving environment

Applications

If this sounds like the right fit for you, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience.

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