Senior Solutions Delivery Manager

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

As a Solutions Delivery Manager,  you will own the success of the customer journey from the closure of the sales process, to the launch of customer use cases within the platform, ensuring a durable, user-friendly, and maintainable outcome for the solution. 

The primary objective of this role is to provide the oversight and management required to ensure a successful, on-time, and within-budget implementation that meets the objectives of the engagement. Your skillset will include; the ability to communicate openly and effectively with audiences of all seniority levels, understand and speak to higher level technical topics, demonstrated experience  project managing large-scale and complex SaaS implementations at Fortune 500 companies with appropriate rigor, and in collaboration with internal and external partners to ensure successful outcomes.

You will be engaging with the customer and Amperity teams on the day-to-day management of the deployment as well as providing a communication channel & guidance with customer and Amperity executive steering committees. This regular stream of communication will be sponsored by your ability to evaluate risk, promote benefit, manage expectations, and control implementation scope.

• Support scoping & discovery sessions with clients to understand requirements and document accordingly in a statement of work
• Project manage multiple, concurrent implementations varying in duration and complexity
• Manage resources across both Amperity local & global teams, plus work with local System Integrators and partners
• Drive customer and internal teams to timely and on-budget completion with appropriately managed project scope
• Coordinate and prioritise project tasks, manage timelines, maintain project plans, and communicate status to clients, project sponsors, and senior management
• Own connecting the dots between the right resources (executive and technical) and the right problems, directly participating, and ensuring the teams are empowered to deliver the best possible outcomes
• Anticipate, mitigate, and communicate project risk to deliverables, their dates, and impact on implementation success
• Understand the client from a practitioner's perspective - what does their day look like, what systems and technologies do they use, what are their pain points, how can Amperity's solution drive the most meaningful results
• Be curious about your customers from a business and strategic perspective - get to know their business, their industry, and develop an understanding of Amperity's value proposition within this context to deliver the best possible consultative experience
• Be passionate about continuing to build on a world-class consulting business within the Amperity platform
• Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals

• Minimum 8  years experience in professional services, technical project management, or similar
• Experience managing complex technical implementations, end-to-end
• Experience with managing stakeholders across various levels and functions
• Able to grasp and contribute to technical discussions from a conceptual standpoint 
• Understanding and exposure to SQL 
• Understanding of data analysis skills. Ability to direct and curate  efforts to dig into customer data and extract insights for stakeholders
• Passionate - you have  a passion for diving into real customer data to solve real customer problems
• Organized - you have a natural ability to prioritize and you never drop the ball
• Comfortable leading in an ambiguous environment - you collaborate on design, architecture, and strategy, while not afraid to get into the  technical details when needed to drive quality deliverables
• Gritty - you are able to pick yourself  up, dust yourself off, and keep driving towards your vision

Melbourne, AUS

Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility

We offer a comprehensive benefits program that includes company paid healthcare coverage, a communication subsidy, a mobile subsidy, and a self-managed PTO program (in addition to statutory leave and company holidays). To support you in a way that works for you, new hires are eligible for a home office equipment program.

We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence.

Amperity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.