CSR / Office Assistance

CSR / Office Assistant
Join Our Growing Team at Friendly Plumbing

About Us

At Friendly Plumbing PTY LTD, we're more than just a plumbing company – we're a supportive, energetic team that values growth, innovation, and excellence. Based in Sydney, NSW, we provide top-quality plumbing services to both residential and commercial customers.

We are a customer-focused service provider dedicated to delivering high-quality solutions with a personal touch. We pride ourselves on our commitment to excellence and customer satisfaction. As we continue to grow, we are seeking a reliable and motivated CSR & Office Assistant to join our team and contribute to our ongoing success.

About the Role

As a CSR & Office Assistant at Friendly Plumbing, you will play a crucial role in ensuring the smooth and efficient operation of our office on a day-to-day basis. Working closely with our office and operations manager, as well as our Sydney-based trades team, you'll handle a wide range of administrative tasks, manage incoming and outgoing calls, booking jobs, invoicing, liaising with customers, and provide support to both our clients and employees.

Excellent phone skills are essential, as you will be the first point of contact for clients. This role also requires strong organisational skills and the ability to update and manage multiple live platforms online.

Key Responsibilities

• Answer incoming calls promptly and professionally, addressing inquiries, booking appointments, and providing job updates.
• Assign service calls to technicians based on skills, location, and availability to maximise efficiency.
• Coordinate and schedule jobs using our work platforms (ServiceM8, SMATA, and ServiceTitan).
• Invoicing & quotations.
• Conduct follow-up calls to check on customers satisfaction, provide reports when requested, and to follow up on quotes provided.
• Communicate effectively with technicians and team members to ensure smooth operations.
• Identify opportunities to recommend additional services or products to enhance customer experience.
• Answer phone calls, take messages, and direct inquiries to the appropriate personnel.
• Update platforms with client and contact details, site information, and other records.
• Support various administrative tasks as assigned by the operations manager.
• Manage and organise office files, documents, and records virtually.

What We're Looking For

• Experience in customer service, administration, or dispatching is advantageous (plumbing/trade industry a plus, but not essential).
• Excellent verbal and written communication skills with a friendly and professional telephone manner.
• Strong organisational skills and ability to manage multiple tasks in a fast-paced environment.
• Good computer literacy – familiarity with Google Workspace (Gmail, Docs, Calendar) and Microsoft Excel.
• Experience with ServiceM8 or ServiceTitan is highly desired.
• A problem-solver with a customer-first approach.
• Team player with a collaborative mindset.
• Ability to multitask and prioritise in a fast-paced environment.
• High attention to detail and accuracy in all work.
• Quick to learn, proactive problem-solver.

What We Offer

At Friendly Plumbing, you'll enjoy more than just a job:

• Competitive Salary – based on experience and skills.
• Onsite Training – with our office and operations manager in our Sydney office.
• Career Growth – opportunities to expand your role as the business grows.
• Incentives & Bonuses – performance based rewards for meeting individual and team goals.
• Work Flexibility – We require on site work, but we offer flexibility when required.
• Supportive Team Culture – work alongside friendly professionals who value teamwork.
• Stable Hours – Monday to Friday, 7:00 am – 3:30 pm.

Check us out

Apply Now

If you're a motivated, organised, and people-focused professional who thrives in a dynamic office environment, we'd love to hear from you. Click "Apply Now" to send us your resume – and take the next step in your career with Friendly Plumbing

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