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CSR/Dispatch
2 weeks ago
Representative/Dispatcher
Company Overview
Join our established Australian plumbing company, committed to delivering high-quality plumbing services to residential and commercial clients. We value exceptional customer service, dependability, and a collaborative team environment. With a focus on professional development, we welcome driven individuals to join our team.
Job SummaryWe are looking for a motivated and organized Customer Service Representative/Dispatcher to be the primary point of contact for our customers. This role is essential in coordinating service calls, dispatching technicians, and ensuring a smooth customer experience. Experience in customer service or dispatching is beneficial but not required, as we provide thorough training to help you excel.
Key Responsibilities- Answer incoming calls promptly and professionally, addressing customer inquiries, scheduling appointments, and providing job status updates.
- Assign service calls to technicians based on their skills, location, and availability, ensuring efficient scheduling and timely service.
- Accurately enter customer and job details into our Flat Rate management software.
- Conduct follow-up calls to ensure customer satisfaction and resolve any post-service concerns.
- Communicate effectively with technicians and team members to ensure seamless operations and clear information flow.
- Assist with basic clerical tasks, such as logging customer concerns, managing schedules, and supporting the service department.
- Identify and communicate opportunities to offer additional services or products to customers, enhancing their experience and supporting company goals.
- Experience in customer service, dispatching, or the plumbing industry is advantageous but not mandatory. We provide full training for the right candidate.
- Excellent verbal and written communication skills with a professional and courteous telephone manner.
- Strong organizational skills with the ability to prioritize tasks and maintain attention to detail in a fast-paced environment.
- Basic computer skills, including familiarity with Google Apps (Gmail, Docs, Calendars) and Microsoft Excel. Experience with Service Titan or ServiceM8 software is a plus.
- Ability to troubleshoot customer inquiries and provide effective solutions with a customer-focused approach.
- Collaborative mindset with a willingness to work closely with technicians, management, and other staff.
- High school diploma or equivalent required.
- Competitive salary starting at $65,000 per year, depending on experience.
- Comprehensive training program to ensure success in the role.
- Opportunities for career growth and professional development within a supportive team environment.
- A positive workplace culture with a focus on work-life balance.
- Location: Homebush West NSW 2140
- Schedule: Full-time, with potential for flexible hours. No mandatory weekend or after-hours work, though flexibility may be required during peak periods.
- Work Authorisation: Must be eligible to work in Australia.
If you are passionate about delivering outstanding customer service and eager to grow with a leading Australian plumbing company, we would love to hear from you. Please submit your resume and a brief cover letter to Only shortlisted candidates will be contacted.
Note: We are an equal opportunity employer committed to diversity and inclusion in the workplace.
