CSR/Dispatch

Customer Service
Representative/Dispatcher
Company Overview

Join our established Australian plumbing company, committed to delivering high-quality plumbing services to residential and commercial clients. We value exceptional customer service, dependability, and a collaborative team environment. With a focus on professional development, we welcome driven individuals to join our team.

Job Summary

We are looking for a motivated and organized Customer Service Representative/Dispatcher to be the primary point of contact for our customers. This role is essential in coordinating service calls, dispatching technicians, and ensuring a smooth customer experience. Experience in customer service or dispatching is beneficial but not required, as we provide thorough training to help you excel.

Key Responsibilities

• Answer incoming calls promptly and professionally, addressing customer inquiries, scheduling appointments, and providing job status updates.
• Assign service calls to technicians based on their skills, location, and availability, ensuring efficient scheduling and timely service.
• Accurately enter customer and job details into our Flat Rate management software.
• Conduct follow-up calls to ensure customer satisfaction and resolve any post-service concerns.
• Communicate effectively with technicians and team members to ensure seamless operations and clear information flow.
• Assist with basic clerical tasks, such as logging customer concerns, managing schedules, and supporting the service department.
• Identify and communicate opportunities to offer additional services or products to customers, enhancing their experience and supporting company goals.

Qualifications and Skills

• Experience in customer service, dispatching, or the plumbing industry is advantageous but not mandatory. We provide full training for the right candidate.
• Excellent verbal and written communication skills with a professional and courteous telephone manner.
• Strong organizational skills with the ability to prioritize tasks and maintain attention to detail in a fast-paced environment.
• Basic computer skills, including familiarity with Google Apps (Gmail, Docs, Calendars) and Microsoft Excel. Experience with Service Titan or ServiceM8 software is a plus.
• Ability to troubleshoot customer inquiries and provide effective solutions with a customer-focused approach.
• Collaborative mindset with a willingness to work closely with technicians, management, and other staff.
• High school diploma or equivalent required.

Benefits

• Competitive salary starting at $65,000 per year, depending on experience.
• Comprehensive training program to ensure success in the role.
• Opportunities for career growth and professional development within a supportive team environment.
• A positive workplace culture with a focus on work-life balance.

Work Environment

• Location: Homebush West NSW 2140
• Schedule: Full-time, with potential for flexible hours. No mandatory weekend or after-hours work, though flexibility may be required during peak periods.
• Work Authorisation: Must be eligible to work in Australia.

How to Apply

If you are passionate about delivering outstanding customer service and eager to grow with a leading Australian plumbing company, we would love to hear from you. Please submit your resume and a brief cover letter to Only shortlisted candidates will be contacted.

Note: We are an equal opportunity employer committed to diversity and inclusion in the workplace.

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