Visitor Services Officer

Together we shape thriving communities, public spaces, places and economies.

• Casual opportunity
• Location – Blue Mountains Botanic Garden – Mount Tomah.
• Hourly casual rate starting from $38.71 (Clerk Grade ½)

The role

In this role, you'll be the first point of contact for visitors, ensuring they have a memorable experience through exceptional customer service. You'll provide information about the Garden's unique activities, handle merchandise sales, and manage administrative tasks. Collaborating closely with the events team, you'll ensure smooth operations and promote return visits by maintaining a welcoming and professional environment.

You'll navigate a high volume of enquiries and customer needs with limited supervision while staying up-to-date on the Garden's offerings. This is a unique opportunity to work in a stunning World Heritage-listed location, supporting conservation efforts and being part of a passionate team.

Availability Requirements - To be considered for this role, candidates must be available to work weekdays, Monday to Friday, as well as some weekends as required. Ideally, you will also be available to work from Boxing Day through the holiday period, supporting increased visitor activity during this peak season.

For more information read the full Role Description: Visitor Services Officer

What you will bring to the role

• Demonstrated experience in customer service and retail, with a strong focus on delivering excellent visitor experiences.
• Proven knowledge of computer systems and software, including retail systems, with solid administrative skills.
• Ideally, you bring experience from the tourism industry and a background in sales or retail.
• Experience with event booking platforms would be an advantage, enabling you to manage bookings efficiently.
• Ability to be on call when required.

What is an essential requirement:

• Ability to work outside of normal working hours and on weekends if required.
• Current driver's licence

About us

Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia's oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney's leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Wednesday 29th October 2025 at 11:55PM.

Should you require further information about the role please contact Michelle Grima on

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.