Business Solutions Unit Project Manager

Job Purpose

The Business Solutions Unit (BSU) Project Manager is a key role to drive and deliver efficiencies and uplift quality in Au & NZ via process improvement and digitalisation. As part of BSU – our continuous improvement team and enabler for operational excellence including process digitisation, you will challenge the status quo and provide solutions to solve operational pain points through AI, automation and Lean solutions that increase client satisfaction, reduce risk and lead time, and enhance overall profitability and operational excellence.

You will join a team of three in Sydney within a global community of 70 + people. As an advocate for AI and automation, your job will be to create the conditions for everyone to review and help change the current ways of 'doing business', for the better.

Principal Role Accountabilities

Your main activities will be organised around five pillars:

1) Project Management

Coordinate and lead the solution design (requirements specification, test monitoring…).

Set up and monitor governance for digital projects

Drive the impact analysis of the AI solution on future processes

Ensure that project commitments are clearly defined and aligned with the strategy and priorities set by Management

Play an advisory role (alerts and recommendations) to Management

2) Reporting / KPIs

Synthetise project portfolio for committees and relevant stakeholders

Produce and update KAI and KPI dashboards, gathering data via a digital‑champions community

Deliver reliable, commented reporting together with required alerts and recommendations

Continuously improve reporting processes, streamlining data collection for Senior Management

Contribute to reporting on various metrics and narratives for local, regional or global management audiences

Help to monitor all Client Delivery headcount, efficiencies, offshoring, Travel and Entertainment budget vs actuals, fee spend against plan/budget inc supporting the budget process by managing master spreadsheets, liaising with domain owners, regional stakeholders

Contribute to ad hoc initiatives e.g. Data leakage prevention, adherence to Manual payments policy, Business Impact Analysis

Assist in risk management, risk monitoring and reporting activities for risk forums and/or management committees inc deep dives and quality reviews on incidents

Assist with hiring request submission process within 2S

3) Change Management

Help end‑users get up to speed with the AI solution by handling the pre‑deployment phase.

Provide decision‑support to all concerned actors (IT, Business).

Coach team members on project governance and technologies; organise training sessions.

4) Community Engagement

Act as the technology reference within the community

Help to animate the Digital Ambassador community, ensuring alignment with overall objectives

Participate in events that strengthen our brand's visibility (sharing days, forums, …)

Play an active part in the global BSU community. For example, collaborating on cross-border projects, replicating ideas, sharing lessons learnt and successes

5) Communication

Contribute to communication campaigns, digital conferences, technical demos, etc

Monitor technology trends to stay up‑to‑date on new AI solutions and digital developments.

Facilitate improvements in an open, customer-centric and engaging way with people in different roles across multiple teams

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What is required for you to succeed?

Desired knowledge, skill, experience

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You have an objective problem-solving mindset and are familiar with structured problem-solving like Lean and Six Sigma thinking

Your communication skills enable you to present effectively to different audiences, both verbally and in writing. Your presentations tell problem-solving stories in a logical, engaging & concise way

You have trained and coached individuals to deliver sustainable business process improvements including automation use cases

You have a well-balanced approach to improvement projects. You have strong business acumen and drive improvement projects in a focused and pragmatic manner. You know that the mindset and behaviours are as important as the methodologies you are applying

You are able to facilitate workshops in a way that engages participants at all levels and is focused on an outcome

You are a learner, open to constructive feedback and always looking for ways to improve your own performance.Most of the time (no-one is perfect), you behave in a constructive manner, being friendly, professional, inclusive and proactive, demonstrating empathy and emotional intelligence

You believe in the benefit of continuous improvement and automation. You enjoy the Lean way of operating - participative, fact-based, pragmatic, using measures of success

You enjoy solving problems, seeking and interpreting data and managing projects

You are experienced in engaging with and managing several stakeholder groups

Required:

Graduate, bachelor degree as a minimum

Minimum 5 years experience including a minimum of 2 to 3 years in a project management role

Experience in the financial services industry, in a consulting firm and/or in another industry

Ideally, experience in delivering digital solutions e.g. robotic process automation, Doc Factory, Machine Learning, Alteryx, PowerBI, Large Language Models

Green Belt certificate in Lean Six Sigma, or planning to

IT skills:

Microsoft Office

Level of Proficiency Required

Excel

Intermediate

Powerpoint

Intermediate

Word

Intermediate

Behavioural

Excellent interpersonal and communication skills, at all levels of the organisation

Sense of initiative, innovation and strong autonomy

Enthusiastic and dynamic

Good listening skills

Excellent team spirit

Rigorous and meticulous, driven by excellence

Professional

Analytical skills and capacity to gather data and make sense of it

Organisational skills and planning abilities

Capacity to draw the line between important and secondary matters and to switch constantly between macroscopic and detailed approaches

Result-oriented and pragmatic

Strong client focus

Ability to conduct change with proven adaptability and open-mindedness qualities

Capability to convince and mobilise stakeholders

About BNP PARIBAS

BNP Paribas is a top-tier European and international banking establishment, with an uninterrupted presence in the APAC region since 1860 and in Australia since 1881. Combining global expertise and local know-how, BNP Paribas in Australia and New Zealand delivers solutions to our clients through Corporate and Institutional Banking and Asset Management - a bridge between corporate and institutional clients.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

BNP Paribas MixCity which fosters better representation of women at all levels of the organization

Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

Reasonable adjustments during our recruitment process;

If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [at] asia.bnpparibas (dot) com

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or and ask for the Talent Acquisition Manager in the HR Team).

More information about what it is like to work at BNP Paribas can be found on our careers page via;

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BNP Paribas Awards Obtained;

BNPP has won Top employer Europe award in a 10th consecutive year