Consumer Relations Representative
2 weeks ago
About us
Treasury Wine Estates (TWE) is one of the world's largest wine companies. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.
At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world's most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.
To learn more about our purpose and our renowned portfolio of global brands, click here.
About the role
We're looking for a proactive and consumer-focused representative to be the voice of our brand, delivering exceptional support and safeguarding the reputation of Treasury Wine Estates. In this role, you'll respond to consumer inquiries and complaints, ensuring timely, empathetic, and effective resolutions that drive satisfaction and loyalty.
Respond to consumer inquiries across phone, email, social media, and chat
Investigate and resolve product or service issues, escalating where needed
Accurately document all interactions and resolutions in the case management system
Collaborate with teams like QA, Marketing, and Logistics to resolve concerns
Monitor consumer feedback trends and share insights for business improvement
About you
You're a customer-focused professional who thrives on delivering outstanding service and turning challenges into positive experiences. With strong communication skills and a solutions-oriented mindset, you're confident in handling a wide range of consumer inquiries and complaints with empathy and professionalism.
Experience in customer service or consumer affairs, ideally in FMCG, retail or hospitality
Strong verbal and written communication skills with adaptable tone
Skilled in using CRM systems and Microsoft Office Suite
Proven ability to manage complaints with tact, resilience, and accuracy
Why you'll love it here:
Our culture is built on bringing our whole selves, being courageous and delivering together – it's our DNA and the heart of who we are at TWE.
We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
Enjoy the world's most desirable wines through our generous employee product allowance
Plus, you'll get an extra day off each year with your "TWEforME Day" – a day to spend however you choose
We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here.
It takes all varietals
At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.
All qualified applicants will be considered for employment regardless of age, race, colour, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact , quoting the job title and reference number.
How to apply
We do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.
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