Senior Service Distributor Program Specialist

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women's Conference. Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance and fuel
• 14.5% superannuation with subsidised income protection, life and total disability insurance
• Annual contribution to your private health insurance worth over $2,000
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office
• Wellness facilities – free onsite gym, end of trip facilities
• Free car parking and discounted onsite cafe
• 10 days paid domestic and family violence leave
• Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership
• Paid volunteer days to support your community and matched giving program
• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
• Access to Toyota's RewardsHub – explore, manage and customise your benefits to suit your lifestyle

What you'll contribute to

An exciting opportunity for a Senior Service Distributor Program Specialist to join our Quality & Service Division in a permanent full-time position.

The Quality and Service Division is responsible for the planning, coordination, and execution of customer-first initiatives, including customer support, service operations and training, in-field product performance, warranty management, and quality planning and engineering. The division's goal is to deliver optimised customer experiences, services, and products that drive lifelong customer retention, support market growth, contribute to profitability, and strengthen the Toyota brand.

The Senior Service Distributor Program Specialist is responsible for overseeing the implementation of Distributor programs within Toyota and providing analytics and reporting to support Quality and Service objectives. This role plays a key part in ensuring project goals, governance, and quality standards are met by delivering detailed status updates and business insights to Toyota Management, Quality and Service teams, and regional staff to track progress and inform decision-making.

This role is based in Altona North with flexible work arrangements on offer.

How you'll make an impact

• Prepare and review agreed monthly reports and schedules to ensure the business receives accurate and timely information that supports effective planning, budgeting, and forecasting.
• Provide guidance and support to managers in developing new data sets that offer insights into current field conditions and identify opportunities for Kaizen (continuous improvement). Design and implement real-time reporting methods to enable faster decision-making and responsiveness to changes in the business environment.
• Monitor and analyse Distributor and Service program performance against established plans with Toyota. Coordinate the investigation, escalation, and review of issues to ensure efficient problem resolution and steady progress toward project goals. Where necessary, develop and implement countermeasures to support informed and effective decision-making.
• Update and maintain reporting systems to ensure the business has access to accurate and timely information that supports effective planning, budgeting, and forecasting.
• Act as the key contact with respect to project control and monitoring activities. Resolve any queries and issues and escalate matters to minimise risk.

Your attributes – If this sounds like you, we'd love to hear from you

• Tertiary qualification in Computer and Information Science desirable or equivalent relevant experience
• Solid experience in a similar role
• Proven experience in project management
• Solid understanding of database management principles
• Background in customer service with a focus on delivering quality support

Make your impossible, possible & apply today

You're welcome to find out more by visiting our careers page:

. Applications close on the 18th September 2025

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women. Please review Work180 website for further information.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

Primary Location

Altona North - 494 Grieve Parade

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.