Contracts Customer Service Officer

6 days ago

Rydalmere, New South Wales, Australia Capital Transport NSW Full time $40,000 - $60,000 per year

Customer Service Officer

Capital Transport is Australia's largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service.

Our Culture

Capital Transport is a great place to be part of because we value and celebrate our team members' participation and efforts through a supportive, rewarding and fun culture, with ample opportunity to develop and progress.

Our work environment has:

· Supportive & inclusive culture

· Constant career opportunities

· Onsite secure parking

· Smart Casual Fridays

· Social Club with fun activities each month

· Monthly BBQ & birthday celebrations

Job Description

We are seeking a Customer Service Officer to join our Customer Service department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.

Your responsibilities include but are not limited to:

· Ensuring that all telephone calls are always answered promptly and professionally.

· Providing superior customer service to the clients by ensuring all client bookings are taken efficiently and accurately.

· Identifying and resolving any potential delivery issues before they impact the clients and informing them of any delivery issues or delays.

· Follow up and resolve any service issues by liaising between the client, sub-contractor and relevant Departments.

To be successful in this role, you will be able to demonstrate the following skills

  • Strong work ethic
  • Sound knowledge of the Sydney metro area
  • Excellent communication skills (verbal and written)
  • Calm and professional telephone manner
  • Data Entry Skills - Intermediate
  • Microsoft Office skills - Intermediate
  • Self-motivated and well disciplined
  • High attention to detail and genuine passion for providing superior customer service
  • Positive and proactive attitude
  • Reliable and punctual

No experience is required and full training will be provided to the right candidate.

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