Customer Service Team Leader

5 days ago

Sydney, New South Wales, Australia ScotPac Business Finance Full time $104,000 - $160,000 per year

ScotPac is on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success.

This would be the ideal role for someone with extensive experience leading customer service teams, experience in asset finance operations preferred.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remain in our DNA.

We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today's marketplace with disruptive experiences and products.

How you will make an impact:

In this role you will support ScotPac's customer experience by providing timely and professional customer service to both internal and external stakeholders. Manage and lead a team to support the customer service function.

What you will do:

  • Manage a team of customer service relationship officers.
  • Undertake management reporting and attendance at management forums as required.
  • Manage banking uploads and other daily banking tasks.
  • Answer inbound Asset Finance customer service calls in a professional manner and provide prompt service.
  • Respond to inbound emails requests for various contract management and data requests.
  • Consider and implement process improvement initiatives.

What you will bring with you:

  • Previous experience in customer service leadership, ideally in an Asset Finance, vehicle leasing or business lending operational environment.
  • Previous experience leading, coaching, training, developing, and motivating direct reports to achieve optimum level of productivity.
  • Strong customer service skills with a customer centric mindset
  • Excellent problem-solving skills with a solution focused approach
  • Strong communication skills with a proven ability to build and maintain strong internal and external relationships.
  • Excellent organisational and time management skills
  • Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcome.

What We Bring:

  • We support all types of flexible working to allow you to balance work, life, and passions.
  • Wellness benefit centred around your physical, mental, financial, and social health including a $299 allowance to spend on your health each year.
  • Birthday leave, Leave incentive policy, Mental Health Relief Day.
  • Up to 40 hours paid Pre-Natal Leave & 12 weeks paid Parental Leave for both primary and secondary carers.
  • Collaborative and inclusive culture – everyone is friendly and happy to help.
  • Support of ongoing professional development and professional certifications.
  • Charity events with all donations doubled by the company + 2 days volunteer leave per annum.

Our clients come from all walks of life and so do we. A key foundation at Scotpac is respect and care and this is true no matter your background. We believe diversity makes our thinking stronger and our company greater. If this aligns with your foundations, we would love to hear from you.

If you require any adjustments to support you in the recruitment process, please contact us at We are committed to providing an accessible and supportive recruitment experience for all candidates.

Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Australian Criminal History Check.

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