Support Analyst

5 days ago

Greater Melbourne Area, Australia Creative IT Full time $70,000 - $120,000 per year

About Creative IT

At Creative IT we believe in the "Why" we exist. "Empowering a better tomorrow." This applies to our clients and our staff. How we achieve this goal is through partnership, developing services of exceptional value and strategic advisory.

In terms of what services, we offer Creative IT (Aust) Pty Ltd (CiT) is a Managed Services Provider to the Base Building Facilities Management vertical (pun intended).

CiT provide a range of services to or clients in addition to our core managed service, which expands and strengthens our professional relationship as value flows down to our customers.

CiT is poised for growth and we need amazing people who identify with empowering others to achieve their goals for a better tomorrow to join our team. If you are passionate about delivering solutions that make a difference, customer service, and have a great personal manner with clients then you will fit our team and culture.

This role will provide exposure to a wide range of technologies, products and business industries. As such, a well-rounded applicant will be required to fulfil the following.

About You

Are you ready to launch your IT career and make a real difference from day one? At Creative IT, we believe that your attitude, values, and willingness to learn are just as important as your technical skills. As a Support Analyst Level 1, you'll be supported to grow, develop, and become a valued member of our team—even if this is your first role in IT.

Empowering:

You're eager to help others succeed. You enjoy solving problems, sharing what you learn, and supporting both clients and teammates. You believe in creating an environment where everyone can pursue their goals, and you're excited to learn how your work can empower others to achieve theirs.

Professionalism:

You take pride in doing your best, even when you're learning something new. You communicate clearly, ask questions when you need help, and always aim to deliver on your promises. You understand that professionalism is about how you show up, treat others, and represent Creative IT every day.

Trust:

You're honest, reliable, and open to feedback. You own your mistakes and see them as opportunities to learn. You keep your word, communicate openly, and are committed to building trust with your team and our clients from the very start.

Family:

You value being part of a supportive team where everyone looks out for each other. You're ready to contribute to a workplace that feels like a family—where people care, celebrate wins together, and help each other grow.

If you're passionate about helping people, excited to learn, and want to start your IT journey in a company that values trust, professionalism, and family, we'd love to hear from you. At Creative IT, you'll be empowered to build your skills, make a difference, and shape a better tomorrow.

Apply Now

As part of your application, please include a cover letter that addresses the 4 core values and how you have exemplified them in your professional or day-to-day life.

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