Account Client Lead

2 weeks ago

Brisbane, Queensland, Australia DXC Technology Australia & New Zealand Full time $90,000 - $120,000 per year

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world.

About the Role:

We are seeking a strategic, dynamic, and relationship-driven Client Delivery Lead to join our team in supporting a high-profile government department. This is a pivotal leadership role, responsible for managing client engagement, overseeing delivery excellence, and driving outcomes that align with our client's mission and objectives.

As the primary point of contact for senior stakeholders for the client, you will lead cross-functional teams to ensure the successful delivery of services and solutions, while cultivating strong, trust-based relationships that foster long-term partnership and growth.

Key Responsibilities:

  • Act as the principal liaison between the organisation and a high profile government department.
  • Lead the delivery of complex programmes and services, ensuring alignment with client expectations, policy objectives, and compliance standards.
  • Develop and maintain strong strategic relationships with senior government stakeholders, anticipating needs and proactively identifying opportunities to add value.
  • Oversee delivery teams, ensuring high performance, client satisfaction, and operational excellence across all engagements.
  • Provide governance, reporting, and assurance to internal and external stakeholders on progress, risks, and issues.
  • Support business development by identifying areas for growth and contributing to proposals, presentations, and strategic planning.
  • Foster a culture of collaboration, innovation, and continuous improvement within delivery teams.

Essential Skills & Experience:

  • Proven experience in client delivery or account leadership roles within government or public sector-facing organisations.
  • Deep understanding of government operations, procurement processes, and regulatory frameworks.
  • Exceptional stakeholder engagement and relationship building skills, with a track record of working with senior decision makers.
  • Strong commercial acumen and strategic thinking, with a focus on value creation and outcomes.
  • Excellent communication, negotiation, and problem solving skills.
  • Resilient, adaptable, and able to operate in fast paced, politically sensitive environments.

Desirable:

  • Experience in consulting, digital transformation, or public sector service delivery.
  • Familiarity with agile methodologies, programme management frameworks (e.g., ITIL, MSP or PRINCE2).

Do People Describe You As:

  • A fantastic communicator, who does everything in your power to meet customers' needs & as someone who follows up to make sure you did the work right?
  • Someone looking to tackle an intense but rewarding & exciting role?

Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

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