Business Process Analyst

Job Description

• Fixed term contract for 14 months, Full time
• $110,506.76 per annum plus Superannuation
• Join the Digital Transformation team

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Hume City Council is modernising its processes, improving data management, and enabling its staff through digital transformation. This initiative puts the customer and community at the centre of the services, facilities, and infrastructure it delivers. We are seeking a passionate, collaborative process design expert to support process mapping, process improvement, and service transformation enabled through our Digital Transformation Program.

What you'll be doing:

• The TechnologyOne implementation project will require the Business Process Analyst to play a crucial role in identifying and analysing organisational processes affected by the system implementation. They will work closely with Subject-Matter Experts and the broader business to map target state business processes using Business Process Modelling techniques.
• The responsibilities will include capturing business requirements and developing User Stories/Use Cases
• Develop target state process maps utilising various sources including technical documents, subject matter experts and business stakeholders
• Assist in workshops and collaborative sessions to assess the change from current to target state business processes and roles.
• Support meetings and workshops with stakeholders to gather requirements and validate process maps.
• Communicate effectively with cross-functional teams to ensure a comprehensive understanding of business needs and requirements.
• Assist in establishing documentation standards for process mapping and ensure consistency in format and terminology.

The skills and experience you'll bring to the role:

• Demonstrated expertise in analysing, mapping, and optimizing current and future business processes to support ERP implementation and enhancement initiatives. This includes the ability to conduct thorough process assessments, identify inefficiencies, and develop strategies for improvement, alignment, and automation within ERP systems.
• Demonstrated expertise in working in complex projects, with a particular focus on public sector or similar environments. This includes a strong track record in effectively planning, scheduling, and overseeing project-related tasks, aligning them with the broader organizational goals.
• Exceptional analytical, conceptual, and problem-solving skills with a keen attention to detail.
• Demonstrated experience in business processes modelling techniques and enabling software applications.
• Knowledge of service management practices, including the software development lifecycle and various development methodologies such as waterfall and agile.
• Ability to gain cooperation and assistance, from clients, members of the public, other employees and stakeholders in the pursuit and achievement of specific and set objectives for the DTP project.
• Demonstrated experience as a Business Analyst or similar role, in a fast-paced business environment.

Required Certifications & Qualifications

• Bachelor's degree in Business, Information Technology, or a related field.

Why Hume City Council?
A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:

We're better, every day
: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We're in it together
: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up
: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume
: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.