Shared Data Access Service Advisor, Closing the Gap Priority Reform 4

Shared Data Access Service Advisor, Closing the Gap Priority Reform 4 (Identified)

Clerk Grade: 07/08
Salary Range: $113,574 - $125,720 + super
Employment Type: Full-Time, Temporary opportunity – until 30 June 2028.
Location: McKell, Hybrid office arrangements - two days a week in the office

 The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Shared Data Access Service Advisor to join their team

 This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.

 Benefits

•  Temporary clerk grade 7/8 opportunity – until 30 June 2028.
•  Genuinely hybrid working arrangements – two days per week on site.
•  State of the art offices.
•  Wellbeing programs and resources available.
•  Excellent career development and learning development opportunities.

 About Us

 Between the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CTG) Priority Reform Four (PR4) implementation and Aboriginal Data Sovereignty reform development work program (PR4 Program). DCS will work with all NSW Government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.

Understand more about the Department of Customer Service – Here

 Primary purpose of the role:

 The Shared Data Access Service Advisor is a key team member for the Shared Data Access Service, which aims to improve access to NSW Government-held data for Aboriginal communities. This role will be responsible for drafting and developing program materials that articulate information and insights into compelling and visually engaging collateral. The role will be responsible for creating and designing program materials in ways that reflect and recognise Aboriginal worldviews both for Aboriginal community partners and government executives. In addition, the role will support the promotion and implementation of the Shared Data Access Service, working with Aboriginal data requestors when required.

 The Shared Data Access Service Advisor will contribute to the delivery of the NSW PR4 in ways that align with Aboriginal communities' needs and priorities to achieve NSW Government commitments of the National Agreement on Closing the Gap.

Your responsibilities will include:

•  Researching and creating high-quality program materials for a range of government and community partners.
•  Working within established design systems to produce visually engaging design collateral and material required to support the effective promotion of the NSW PR4 program and the Shared Data Access Service.
•  Working collaboratively to deliver the whole-of-government Shared Data Access Service for Aboriginal communities.
•  Establish and maintain effective relationships with internal and external stakeholders.
  

 About you:

•  Can think outside the box to solve complex scenarios.
•  Can-do attitude with a strong work ethic and the ability to work both independently and as part of a team.
•  Experience working with Aboriginal communities and organisations, or in partnerships that involve government and non-government partners, to deliver high quality programs and services that meet the needs impacting Aboriginal and Torres Strait Islander peoples.
•  Have working knowledge of copywriting, communications strategies and visual design.
•  Effective communicator who can explain complex concepts in an easy-to understand way to a diverse range of partners and stakeholders.

 We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.

 If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo to support Aboriginal communities have improved access to data, we would love to hear from you

 What we need from you:

 To start your journey towards becoming our Shared Data Access Service Advisor please click on the link below and attach your resume (max 3 pages) and cover letter (max 2 pages).

 In your cover letter please share your motivation for applying for this position and your relevant skills.

 Please also respond to the targeted question below. Please ensure that your response is not more than 500 words.

 Targeted Question:

1.  Describe any experience you have had developing and designing program and/or promotional materials for Aboriginal communities. How did you ensure the materials were culturally responsive and effective?

 For any enquiries about the role please contact Gemma Tierney, Principal Policy & Reform Manager, Closing the Gap Priority Reform 4 via 

Salary Grade 07/08, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday, November 20th, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

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