Data Products

Data Products & Digital Strategy Manager

Clerk Grade: 11/12

Salary range: $149,739 - $173,174 + super

Employment Type: Full-Time, temporary until 30 June 2028

Location: McKell, hybrid working arrangements – two days per week on site.

About this role

The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Data Products and Digital Strategy Manager to join their team

Benefits

• Temporary clerk grade 11/12 opportunity - until 30 June 2028.
• Genuinely hybrid working arrangements – two days per week on site.
• State of the art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning development opportunities.

About Us

Between the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CTG) Priority Reform Four (PR4) implementation and Aboriginal Data Sovereignty reform development work program (PR4 Program). DCS will work with all NSW Government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.

Understand more about the Department of Customer Service – Here

Primary purpose of the role:

Manage the implementation of a portfolio of strategic, whole-of-government data and digital products and frameworks to achieve NSW Closing the Gap Priority Reform 4 (PR4) program commitments. The role will establish an effective product team and culture to support program delivery.

Your responsibilities will include:

• Lead the implementation of a portfolio of complex data and digital products across multiple NSW Government Agencies, including preparing project plans, procurement, establishing appropriate governance, identifying, allocating and managing resources, and meeting reporting requirements, to ensure project outcomes are achieved on budget and in appropriate timeframes.
• Develop and implement strategies and tools for the continuous improvement, monitoring and evaluation of projects, including risk and contingency management, benefits realisation, and project impact and quality measures, to identify and address issues and assess project progress and overall effectiveness.
• Develop and monitor strategies for targeted improvements in external data sharing maturity across multiple NSW Government agencies to increase data accessibility for Aboriginal data requestors.
• Leverage relationships and networks to understand the needs and expectations of Aboriginal communities and organisations surfaced by Aboriginal data requestors and through NSW Coalition of Aboriginal Peak Organisations (CAPO) community engagements, and to deliver culturally informed technical foundations for the Shared Access to Data Service for Aboriginal Communities.
• Lead and manage several multi-disciplinary team/s, including internal and external project staff, to deliver all key project/s milestones and outcomes.
• Manage stakeholder relationships through effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables are met in a culturally sensitive and supportive manner.
• Provide expert advice and information to stakeholders and executives on emerging project issues and present recommendations to support project delivery in line with established plans, budgets, timeframes, policy objectives and other project priorities.

About you:

• Demonstrated experience in one or more of the following: enterprise data and technology services, data policy and reform, data governance, data engineering and warehousing, data analytics and tools, software development in a government context
• Demonstrated experience in data or technology transformational change in government at an enterprise level
• Demonstrated ability to understand issues impacting on Aboriginal and Torres Strait Islander peoples
• Relevant tertiary qualifications and/or equivalent, relevant professional experience and training.
• Commitment to innovation, collaboration, and continuous improvement in public sector reform, in particular to progress the operationalisation of Aboriginal Data Sovereignty and Governance principles in NSW.

We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo to support Aboriginal communities have improved access to data, we would love to hear from you

What we need from you:

To start your journey towards becoming our Data Products and Digital Strategy Manager please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Please include a response to the targeted questions below. Please ensure that your response is not more than 600 words.

Targeted Questions:

• Describe a time when you proposed a creative solution to a complex problem.
• In past roles, how have you successfully collaborated with a diverse range of stakeholders to arrive at an effective decision?

For any enquiries about the role please contact Simon Willcox, Director, Shared Access to Data for Aboriginal Communities via

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, November 24th, 2025 at 10:00 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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