Secretariat and Governance Manager

Secretariat and Governance Manager

Clerk Grade: 11/12

Salary Range: $149,739 - $173,174 + super

Location: Haymarket, hybrid working arrangements – two days per week on site.

Employment Type: Full-Time, Temporary until 30 June 2028.

About this role

The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Secretariat and Governance Manager to join their team

Benefits

• Temporary clerk grade 11/12 opportunity – until 30 June 2028.
• Genuinely hybrid working arrangements – two days per week on site.
• State of the art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning development opportunities.

About Us

Between the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CTG) Priority Reform Four (PR4) implementation and Aboriginal Data Sovereignty reform development work program (PR4 Program). DCS will work with all NSW Government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.

Understand more about the Department of Customer Service – Here

Primary purpose of the role:

The Secretariat and Governance Manager is responsible for delivering high-quality secretariat services and strategic support to a wide range of senior executive committees, governance meetings and Closing the Gap shared decision-making forums. These forums, supported by resourced secretariats from both Aboriginal community and government partners, are tasked with collaboratively developing action plans focused on enhancing data collection to improve quality and relevance of government-held data. The role will lead the delivery of several shared decision-making forums across the sector that bring together government and community partners on data-related priorities.

Your responsibilities will include:

• Establish, in partnership with Aboriginal communities, 6 operational shared decision-making Forums across NSW Government that prioritises the improvement of data quality and sense making of government held data that is of priority to Aboriginal peoples
• Lead and oversee the establishment of appropriate governance, project development, workplans, implementation and monitoring of shared decision-making forums across NSW Government
• Provide high quality secretarial support to a wide range of senior executive committees, governance meetings, and shared decision-making forums
• Lead engagement with diverse government stakeholders and community partners, negotiate and influence outcomes, manage issues and awareness and trust in the team to ensure service delivery outcomes are achieved
• Prepare and critically analyse complex policy documents, project proposals, operational plans or proposed initiatives to inform effective decision making
• Manage a team to provide whole-of-government advice, guidance and support on meeting key deliverables under Priority Reform 4.

About you:

• Demonstrated experience in delivering or managing one or more of the following: data policy and reform, data governance, or the governance and use of data to develop and evaluate policy or programs that seek to improve government services and better meet community needs
• Experience working with Aboriginal communities and organisations, or in partnerships that involve government and non-government partners, and in delivering high quality policy, program or service outcomes that meet the needs impacting Aboriginal and Torres Strait Islander peoples
• Demonstrated ability to lead teams and manage complex projects with multiple stakeholders.
• Excellent communication and stakeholder engagement skills, with the ability to translate complex concepts into actionable strategies and advice for both government and community partners.
• Commitment to innovation, collaboration, and continuous improvement in public sector reform, in particular to progress the operationalisation of Aboriginal Data Sovereignty and Governance principles in NSW.

We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo to support Aboriginal communities have improved access to data, we would love to hear from you

What we need from you:

To start your journey towards becoming our Secretariat and Governance Manager please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Please include a response to the targeted questions below. Please ensure that your response is not more than 600 words.

Targeted Questions:

• Describe a time when you needed to develop guidance for an area where there was no precedent or limited supporting evidence. How did you approach the problem and what was the outcome?
• Describe a situation where you needed to reconcile conflicting stakeholder perspectives to arrive at a decision. What was your approach and what would you do differently next time?

For any enquiries about the role please contact Simon Willcox, Director, Shared Access to Data for Aboriginal Communities via

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, November 25th, 2025 at 10:00 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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